- To positively lead the Customer Service team in providing an amazing service experience for customers within service level and to meet KPI’s.- To work with the manager to build a strong senior and customer service team with clearly defined roles, targets and measured competencies.- Leading recruitment within the department- Training and feedback to ensure my team are reaching targets- Setting objectives and helping my team to reach their targets.

- Hit weekly, monthly and annual targets with regards to units sold and net profit received.- To consistently demonstrate impeccable standards as a market leader. - Constantly being aware of the changing market to provide applicants with an insight to market shifts.- Dealing with a variety of problems and complaints relating to property management, mis-paid rent and return of security deposits.- Providing Landlord feedback after every viewing.- Broke a company sales record for most lettings over a quarter.

- To demonstrably and proactively contribute to the department achieving an Average Order Value through incentives, training and feedback.- Regular team meetings with business updates and coming up with creative ways to ensure we were always providing a customer experience that was second to none.- Achieved service level on all tasks assigned to the Customer Experience Team.- To demonstrably and proactively assist the Customer Experience Manager in ensuring that the Customer Experience Team is the conduit and link between the Contact Centre in Northampton and all other departments in terms of customer feedback and processes/ procedures that affect the customer and the Contact Centre.