Hotel Operations Management Training Program
Selected for the prestigious Management Training Program at IHCL (Indian Hotels Company Limited); trained by leading industry experts in sales and marketing, revenue analytics, event management, client management, inter-departmental coordination, negotiation and contract management. Managed a wide range of events like Prime Minister’s Office conferences, product launches, placement drives, embassy events, press conferences, networking events, auto expos and fashion shows. Worked at Soulinaire, the exclusive gourmet luxury Food & Beverage division, across two locations: IHCL’s Taj Palace, New Delhi and Taj Mahal, New Delhi. Was entrusted with the responsibility of leading sales and marketing; upheld brand standards and achieved 37% YoY sales growth. Developed long standing relations with a diverse clientele; improved brand loyalty with existing customers and boosted customer acquisition. Created and analysed significant reports like BMS tracker, pickup report, genset tracker, music report, hall occupancy report, DBR and pace report, function sheets and BIP report. Crafted sales pitches and won contracts for prestigious events like the inauguration of G20 summit (Delhi), IICC-Yashbhoomi, Lakme Fashion Week.