Sameer Grover Email & Phone Number

Chandigarh, India

Process-driven: Mapping business requirements and coordinating in developing & implementing processes in line with guidelines* SLAs: Undertaking responsibilities of removing less logical procedures in processes thereby reducing processing time; identifying improvement areas and implementing adequate measures to maximise customer satisfaction level* Root Cause Analysis: Performing root cause analysis, thus ensuring successful implementation of corrective actions with causing parties to improve service or cost, or to resolve a problem* Data Analysis: Interpreting data received from team member; giving recommendations that optimised performance i.e. creating metrics and reporting mechanisms to track and continuously improve overall program performance* Growth Planning & Recruiting: Held accountable for evaluating the economic and strategic costs & benefits of driver incentive programs and work with the team to execute those strategies* Initiatives Taken: Displayed proficiency in ideating and driving multiple BTL tasks for hiring riders Relationship Builder: Nurturing driver relationships, identifying & attacking problem areas for drivers; also negotiating with businesses for driver-partner rewards* Operational Excellence: Generating & sending out rider communication daily to keep them updated about day-to-day operations; additionally, defining Rider Service Quality Parameters for better customer and merchant experience* Team Leadership:Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation among team members. Determining training needs of employees to enhance their operational efficiencyClosely track driver logins and ensure supply availability and positioning as per the demand projections.Monitor driver performance metrics-grooming, frauds, quality, etc. Resurrection of inactive drivers through Driver re-segmentation through different Accounting/Strategy tags, Improved the driver stickiness towards platform

Chandigarh, India

DDA Reports, Income Tax Returns, DDA Compliance.