Sameer Kaushik Email and Phone Number
Sameer Kaushik work email
- Valid
- Valid
Sameer Kaushik personal email
Having performed and assumed various roles in multiple functions with companies and clients of varied sizes, core expertize, culture and goals, I have developed a deep understanding of the ecosystem that forms an organization. Also, have the maturity and adaptability skills to deal, communicate and manage clients, teams and stakeholders at all levels depending on business environment and needs keeping company’s interests and integrity at the forefront.20+ years of experience in Transitions, Project Management, Operations, Process Excellence, Digital and Business transformationCurrently leading projects, both digital and non digital across the Healthcare/Lifesciences verticalsManaging relationship and change management with Digital channel partnersExperience of leading both BPS and BPaaS projects – digital, platform/product, software and service based projects for Healthcare, Insurance, Finance and Accounting and Lifesciences spread across multiple geographies – US, UK, Asia, Europe, Pan India and Middle EastActively leading new deal pursuits during the RFP and RFI stages – preparing and presenting transition plans serving client requirements and demonstrate transition capabilities Have transitioned and led projects involving 2,500+ FTEsHelped in institutionalizing transition methodology and mentor upcoming project managers Have managed operations with team size of upto 350 FTEs across multiple locationsLed Process Excellence and Business/Digital Transformation functions and delivered significant savingsUnderstanding of tools like UI Path (RPA), Celonis (Process mining and Analytics) and Prohance (WFM) Certified Data Engineer and Data Scientist, Agile trainedLean and Six Sigma (Green Belt) certified Exposure to Consulting assignments - doing Process assessments to study As-Is state and recommending improvements for a more efficient To-Be process
Firstsource
View- Website:
- firstsource.com
- Employees:
- 7338
-
Transitions And Project Management DirectorFirstsource May 2021 - PresentBengaluru, Karnataka, India- Leading Digital and Non digital projects for the HealthCare and LifeSciences verticals- Also, leading large scale projects involving healthcare backend services, product and platform implementation - Front end and manage relationship with the partner and clients leveraging our digital capabilities- Ensuring projects progress as per plan, doing regular reviews, managing risks and issues and following the project governance- As a part of company’s strategy of Digital First, we have partnered with channel partners that specializes in member personalization and engagemento The goal and business case is to reduce dependency on traditional way of member outreach through agent calls o Instead, leverage digital modalities and channels like SMS, E-mail, IVR and personalized Microsite• Scope of services include:o Remote patient monitoring (RPM) – program to enroll members into disease specific programs to reduce hospitalization costs and hence reduction in claims payments for the insurance companyo Visit adherence program – reduce no shows and late cancellationso Health visit reminders – to avoid revenue losso Appointment schedulingo Enrollment and onboarding o Data Analytics and Consulting – provide analysis and recommendations to optimize patient engagement and desired outcomes o Personalized script and content creation based on client needs -
General Manager - Transition And TransformationCognizant Dec 2014 - Apr 2022Bengaluru Area, IndiaLed Process Excellence and Transformation initiatives for one of the largest accounts in Cognizant – 2,000 FTEs and ACV of $80 MM.- Delivered significant savings for Cognizant and clients over a period of 3 years - Leveraged tools and drove initiatives like Automation (RPA) through UI Path, Script based automation projects, Location strategy, productivity improvements and process efficiencies, WorkForce Management and Analytics - Worked closely with Delivery team to create transformation roadmap and monitor progress including deviations - Work closely with vendors - Prohance, Celonis, UI Path to implement execution and planning strategies- Led the biggest initiative in Cognizant Digital Operations – UI Path HyperAutomation Citizen Development Program (CDP) that aims to provide the power of automation to 100% of our associates. Educate and orient clients and internal teams to the program and drive adoption and benefits- Delivered projects through traditional approach - 5Whys, RCA, FMEA etc. -
Dgm Transitions - HealthcareCognizant Technology Solutions Dec 2014 - Sep 2018IndiaLed platform/product migration and transformation for a large Healthcare BPaaS deal involving platform and operations migration from client system/legacy operations to Cognizant owned platforms - 1,000+ FTEs, spread across locations in India, Philippines and US -
Transitions Lead/Service Delivery LeaderGenpact Sep 2003 - Dec 2014IndiaTransitions/Project management:- Helped the client set up their Finance Centre in India and transition various Finance related processes - Several Claims, Enrollment, Billing and Overpayments - Life insurance projects - picking them mid way in transition life cycle and taking them to closure - Served as the Global Project/Business Readiness where client was migrating to a different operating platformOperations:- Led multiple teams with span of upto 350 FTEs managed by several managers/team leads - Responsible for managing SLAs, client relationship and people development- Strong record with outstanding delivery and positive VOC- Managed high margins through strong operational practices. Good understanding of operational metrics that lead to optimal margins- Looking for opportunities to grow business through strategic discussions with client and working closely with Sales and Business Development teams- Drive efficiencies through process improvement initiatives – process based and digital- Green Belt (GB) certified – project was to reduce overpayments by 20% resulting in significant client savings and adherence to the Compliance SLA- The client base was Middle East, Asia Pacific, Europe, UK and US -
TraineeIbm Nov 2002 - Jul 2003Gurgaon, IndiaResponsible for taking inbound calls made by the clients for a leading internet service provider and resolve their queries. The job also required sale of their value added services
Sameer Kaushik Skills
Sameer Kaushik Education Details
-
Operations Management And Supervision
Frequently Asked Questions about Sameer Kaushik
What company does Sameer Kaushik work for?
Sameer Kaushik works for Firstsource
What is Sameer Kaushik's role at the current company?
Sameer Kaushik's current role is Transitions, Project Management and Business/Digital Transformation.
What is Sameer Kaushik's email address?
Sameer Kaushik's email address is sa****@****ant.com
What schools did Sameer Kaushik attend?
Sameer Kaushik attended Indian Institute Of Management, Calcutta, Sri Venkateswara College, Delhi University.
What skills is Sameer Kaushik known for?
Sameer Kaushik has skills like Operations Management, Project Management, Service Delivery Management, Green Belt, Transitioning, Exceptional People Skills, Process Improvements, Capacity Planning And Predictive Models, Revenue Generating And Cost Reduction Models.
Who are Sameer Kaushik's colleagues?
Sameer Kaushik's colleagues are Poonam Sharma, Divya Soni, Mansoo456@yahoo.co.i Basha, Gundabattina Venkata Krishna, Roshan Preett, Ganesh Joshi, Bharath S Reddy.
Not the Sameer Kaushik you were looking for?
-
Sameer Kaushik
Chief Engineer,Meo Class 1, #Accommodation Vessel, #Light Construction Vessel,#Well Stimulation, #W2W,#Crane Vessel,#Semi Submersible, #Ctu, #Hwo , #Mobile Offshore Drilling Unit, #Ffp, Rov,Mpsv.Dehradun -
1crowe.com
-
1thermofisher.com
-
1goindigo.in
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial