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@thermofisher.com
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Sameer Kaushik is listed as Secure Business Enablement and Service Delivery Lead APAC at Thermo Fisher Scientific, a with 53105 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at thermofisher.com and a matched LinkedIn profile for Sameer Kaushik.
Sameer Kaushik previously worked as Process Manager at Thermo Fisher Scientific and Process Manager at Thermo Fisher Scientific. Sameer Kaushik holds Bachelor Of Technology (B.Tech.), Computer Science from Kiit College Of Engineering.
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As a process manager at ThermoFisher Scientific, a global leader in life sciences, I manage and deliver IT operations and services to support the company's mission of making the world healthier, cleaner, and safer. With over 12+ years of experience in ITSM, ITIL and project management and Service Delivery , I have developed core competencies in planning, executing, and monitoring IT projects, ensuring quality standards, and resolving technical issues.I am a self-motivated and proactive professional who strives for continuous improvement and innovation in IT processes and practices. I have successfully implemented ITIL best practices, cloud computing solutions, and networking protocols and tools to optimize IT performance and efficiency. I also partner with internal and external stakeholders to align IT operations with business goals and customer needs. My goal is to leverage my skills and expertise to enable ThermoFisher Scientific to achieve its vision of empowering science and transforming lives.
Listed skills include Itil, Incident Management, Windows, Problem Management, and 11 others.
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Bengaluru, Karnataka, India
Working in a global team, Responsible for leading and enabling Secure strategies and Cybersecurity Cultural awareness projects and initiatives globally. Also working in close tandem with global Service Delivery team to Streamline, Standardize and lead Service Delivery projects in APAC region.
Gurgaon
● Managing IT Operations and Service Delivery for Major Incident/Incident Management, Problem Management & Knowledge Management Processes.● Managing a team of 20 resources for the above mentioned processes including resource management, Attrition management, Skill management thereby acting as the interface between client and Service Provider.● Managing the global IT Service Delivery for Major Incident/Incident Management, Problem Management and Knowledge Management to Honeywell Private Ltd. Leading a team of 20 resources.● Driving the Incident Management & Critical Incident process with efficiency and effectiveness.● Managing the Coordinating every aspect of a Major Incident since the time it is declared till the MI closure. Hosting and coordinating the Technical and Customer bridges.● Monitoring the effectiveness of Incident Management process and making recommendations for improvement.● Maintaining and managing the technical updates on the tickets from Network & Voice, Server Administration, Storage, Backup, DB and application support teams. · Responsible for Managing and Coordinating the Quarterly Maintenance Window for implementation and smooth transitioning of the changes implemented. Also applying MIM/IM procedures and problem solving skills to resolve any issues encountered in the IT infrastructure thereafter.● Handling and managing the customers and vendors/support teams (Multiple Facades) on the Technical bridges. Coordinating and hosting the Customer Bridge to provide business updates to business stakeholders.● Establish and maintain Service Level Commitments.● Reviewing and auditing the Incident Management process. Monitoring support calls, providing constructive feedback, ensuring that support staff follow established support procedures and have the necessary skills to perform effective Incident Management.● Establishing and implementing goals, policies, procedures and performance indicators.● Work with Service Level Manager/Sr. Management to
Gurgaon
● Responsible for providing Network and Desktop Software support to all the AT&T network and software services used by end users for the 9 State region in US.● Responsible for configuring and troubleshooting AT&T Modems/Routers/Network equipment using multiple Network tools.● Creating tickets and logs in Siebel and ensuring the First contact resolution is provided within the predefined timelines depending on the category of the issue.● Liaising with the dispatch team to visit and troubleshoot CPE issues related to hardware, cabling etc.
Noida
● Responsible for providing Network and Desktop Software support to all the AT&T network and software services used by end users for the 13 State region in US.● Responsible for configuring and troubleshooting AT&T Modems/Routers/Network equipment using multiple Network tools.● Creating tickets and logs in CRM and ensuring the First contact resolution is provided within the predefined timelines depending on the category of the issue.● Liaising with the dispatch team to visit and troubleshoot CPE issues related to hardware, cabling etc.
Other employees you can reach at thermofisher.com. View company contacts for 53105 employees →
Patrick Nothnagle
Colleague at Thermo Fisher ScientificRochester, New York, United States
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VC
Vincent Curtin
Colleague at Thermo Fisher ScientificPittsburgh, Pennsylvania, United States
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Joseph S. A. Ryan
Colleague at Thermo Fisher ScientificNewcastle Upon Tyne, England, United Kingdom
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Goutham N
Colleague at Thermo Fisher ScientificBangalore Urban District, India
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Grant Fernstrum
Colleague at Thermo Fisher ScientificMilwaukee, Wisconsin, United States
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Gabriel Dal Bello
Colleague at Thermo Fisher ScientificCampinas, São Paulo, Brazil
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BK
Baker Kristy
Colleague at Thermo Fisher ScientificLogan, Utah, United States
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RB
Renato Bassis
Colleague at Thermo Fisher ScientificGreater Milan Metropolitan Area, Italy
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Dewey Gant
Colleague at Thermo Fisher ScientificGreater Asheville, United States
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AP
Adriana Priyono
Colleague at Thermo Fisher ScientificFrankfurt, Hesse, Germany
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Activities and Societies: Basket Ball Co curricular activities Dramatics Debate Completed Engineering in Computer Sciences
Activities and Societies: Dramatics Elocution Sports(Basket Ball) Debate Quality Circle(Ishikawa quality concept) Excelled in academics.
Quick answers generated from the profile data available on this page.
Sameer Kaushik works for Thermo Fisher Scientific.
Sameer Kaushik is listed as Secure Business Enablement and Service Delivery Lead APAC at Thermo Fisher Scientific.
AeroLeads has found 1 work email signal at @thermofisher.com for Sameer Kaushik at Thermo Fisher Scientific.
Sameer Kaushik is based in Bengaluru, Karnataka, India while working with Thermo Fisher Scientific.
Sameer Kaushik has worked for Thermo Fisher Scientific, Ntt Data Services, Ericsson, Honeywell (Wipro Infotech), and Convergys.
Sameer Kaushik's colleagues at Thermo Fisher Scientific include Patrick Nothnagle, Vincent Curtin, Joseph S. A. Ryan, Goutham N, and Grant Fernstrum.
You can use AeroLeads to view verified contact signals for Sameer Kaushik at Thermo Fisher Scientific, including work email, phone, and LinkedIn data when available.
Sameer Kaushik holds Bachelor Of Technology (B.Tech.), Computer Science from Kiit College Of Engineering.
Sameer Kaushik is listed with skills including Itil, Incident Management, Windows, Problem Management, Major Incident Management, Service Desk Management, Itsm, and Bmc Remedy Ticketing System.
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