Experienced Customer Advisor and expert troubleshooter. Skilled in Complaint Management. Customer focused, and detail oriented, I’m very adept at building client relations and finding solutions. Problems and pressure are dealt with in a calm and flexible manner, applying initiative to all situations. As the Senior Customer Success Adviser at Unbiased • Customer service. Dealt with all queries and issues from the consumers and professionals via telephone, email and livechat.• Sales and Retentions. Increased subscribers by developing a rapport with the clients and matching the product to their needs. Retained them with effective troubleshooting.• Growth was 25% - 30% in total active subscribers• Retention went from 10% to 50%. My personal achievement was 90%• Problem Solving. I researched the issues then came up with the best strategies for their business as well as helping users of the site. I dealt with all escalated complaints.• Account management. Including the large accounts, I solved issues and helped them develop their business with our service. Usually liaising with upper management of these companies.• Product development. I liaised with all departments providing research and feedback. Including the Director of Product, Digital Marketing Manager and Communications manager.• Team management. I assigned tasks and helped the team in achieving sales and customer service SLAs• Team Training. I did all the practical training and gave feedback to the manager.