Sameer Khan Email & Phone Number

Pune, Maharashtra, India

Pune/Pimpri-Chinchwad Area

Role: Senior AssociateDetails of the role:• Part of one voice number management team as a L1 support for British telecom. Exposure to order management, Invoice management, customer and vendor creation.• Experienced in raising order and putting all correct information in eDCA portal as per DCF. (Add order main site).• Creating and providing main site order request over One Voice Order Application, this requires accurate data from client filled DCF.• Having client… Show more Role: Senior AssociateDetails of the role:• Part of one voice number management team as a L1 support for British telecom. Exposure to order management, Invoice management, customer and vendor creation.• Experienced in raising order and putting all correct information in eDCA portal as per DCF. (Add order main site).• Creating and providing main site order request over One Voice Order Application, this requires accurate data from client filled DCF.• Having client interactions for online support.• Order assignment to team members, preparing order reports and sharing timely status with superiors.• Follow-ups for order validations, Insufficiencies.• Efficiently meeting the SLA on daily basis. Show less

India

Role: AssociateDetails of the role:• It’s a credit card operation process.• Aligned to Fraud Specialty Operations (FSO) in that visa Prearb LOB (line of business).• In this process whenever a customer reports a fraud, then we provide provisional credit to the customers for their satisfaction.• Providing key charge-book to merchant to recover the loss as per visa guidelines. Later, the merchant validates chargeback.• If it is not validated from the merchant’s end… Show more Role: AssociateDetails of the role:• It’s a credit card operation process.• Aligned to Fraud Specialty Operations (FSO) in that visa Prearb LOB (line of business).• In this process whenever a customer reports a fraud, then we provide provisional credit to the customers for their satisfaction.• Providing key charge-book to merchant to recover the loss as per visa guidelines. Later, the merchant validates chargeback.• If it is not validated from the merchant’s end then it comes to Prearb(Avoidance) and we take action according to the process. Show less

Pune, Maharashtra, India

As a learner and new face to IT industry, Alarity provided me a scope of growing in field of Marketing. Day to day responsibility included product marketing, Branding and client relationship management.