Desktop Support▪ Providing desktop support to users by receiving IT issues that have been logged, analysing the issues,identifying appropriate solutions and supporting users to implement solutions daily▪ Preparing hardware and software for users by understanding user requirements and preparing hardwareand software for use daily▪ To provide support in the use of electronic office equipment by preparing the equipment for use, providingusers with guidance and addressing and resolving any userApplication Support▪ Routine testing of the systems by undertaking test activities on newly developed systems, provide feedbackon issues or problems experience, liaising with service providers and provide recommendations on potentialsolutions as requiredNetwork Administration & Maintenance▪ Setting up of users on the system by preparing email accounts, network access, passwords and all otherIT based requirements as necessary▪ Constantly maintaining a list of hardware and software assets by detailing the assets and providing theinput to Finance for inclusion in the asset register as required▪ Regular supporting systems and software upgrades by conducting research on new developments andsystems and providing inputs as required

Drawdown Administration:▪ Preparation the drawdown forms▪ Facilitate the process of and collate all required documents to ensure compliance with loan conditions at all stages▪ Review drawdown request in line with agreed PRC report▪ Submit drawdown requests for approval▪ Forward approved request to finance for processingSafe Custody Register:▪ Maintain the safe custody register▪ Follow up on outstanding security documentationPortfolio Management:▪ Cyclical processes loan management through exception reports▪ Collect outstanding documentation▪ Collate and store relevant documentsInsurance:▪ Maintain and manage the insurance policy register▪ Monitor renewal dates of insurance▪ Confirm renewal of insurance policies on renewal dates▪ Obtain insurance details from clients or instruct insurance brokers to issue policy▪ Collation and storage of policiesGeneral Administration:▪ Attending to queries▪ Participate in meetings▪ Provide administrative support in all loan maintenance issues

To maintain relationships with developers/builders and customers as well as:▪ Internal business partners.▪ Risk & Compliance department▪ Valuators▪ Credit department▪ Idexing & Validations▪ Payouts▪ Responsible for all aspects of communication▪ Responsible for satisfactory resolution of all queries and problems emanating from building loans.▪ Monitor month on month increase / decrease in number of queries▪ Monitor the month on month increase / decrease in number of progress▪ Draw request▪ Monitor the month on month increase / decrease in outstanding documents▪ Monitor the month on month increase / decrease in service levels

▪ Assessing Valuations▪ Making sure all application are in order and correct▪ Making final decision before sending out instructions to the attorneysNote that the company restructured during recession and we had reapplied for jobs, I then moved into another division at FNB.

▪ Receiving supporting documents, updating & allocating to preparation clerks▪ Capturing manual applications on▪ MAC track▪ Validating home loan application forms, payslips and bank statements.▪ Running ITC checks on clients.▪ Scoring clients in order to approve or decline there application. If approved, sent out AIP letter and request valuation.

Inbound Networking and Customer Relationship Center:▪ queries▪ loading d/o▪ resolving complaints▪ statementsOutbound:▪ selling & cross-selling▪ payoutsInbound:▪ Daily queries and AIP letters/ final grant letter▪ Assisting FNB IT department in setting up computers▪ Linking of computersLoading software

▪ opening of accounts▪ linking of accounts/▪ Further bonds▪ instructing of attorneys queries▪ daily and month-end stats▪ registration of bonds▪ KYC’ING▪ AWD EFFICIENT