Sameer Khiroya Email & Phone Number

London, Gb

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

Pendo is a product cloud that provides user insight, user guidance and user communication for digital product teams. We help product teams deliver software users love. With Pendo, these product teams can understand product usage, collect feedback, measure NPS, onboard users, and announce new features in app—all without requiring engineering resources. Sam's responsibilities include:- Growing and expanding customer product adoption and revenue with a high-touch base of key customers- Influencing key stakeholders and sponsors up to C-level suite from our customer base- Navigating complex organizational structures to establish and maintain close relationships that facilitate usage and success with Pendo’s technology - Leading executive business reviews with strategic customers including platform data analysis to communicate status of projects to customers and internal teams- Developing a deep understanding of Pendo’s technology to help create best practices for customer success (e.g. support the creation of customer governance models)- Partnering with cross-functional teams to drive account to implementation and contract renewals/upsells- Supporting the onboarding process for new accounts to ensure successful implementations- Providing internal operations support - including managing content ingest and delivery, reconciling invoicing, optimizing and documenting workflows, contracts management

Phoenix, Az, Us

Integrate is a rapidly growing, venture-backed enterprise SaaS business that helps B2B marketers grow revenue and reduce costs. The Integrate Marketing Orchestration platform serves as the central, top of funnel data hub for major players like Microsoft, Salesforce, Adobe, and Dell. We unify demand marketing channels into a single, powerful platform that help organisations achieve quantifiable business outcomes.Sam's responsibilities included:- Owning the Integrate customer relationship, working in tight collaboration with Integrate colleagues across the organisation. - Being a thought leader to customers and colleagues, analysing use-cases and recommending best practices- Coaching/mentoring customer success managers on driving successful engagements- Helping CSMs clarify customer value and desired outcomes for each account- Helping design scalable, effective CSM workflows (both proactive and reactive) using Gainsight- Building and maintaining strategic relationships with senior-level marketing contacts (CMO, VP, Director, and Manager) as well as key users of Integrate. - Thinking strategically about the book of business as a whole - designing account plans and then executing on those plans to increase platform adoption, helping drive retention/expansion, and fostering excellent customer satisfaction metrics. - Working with sales and executive stakeholders at Integrate to ensure successful renewals, up-sells and cross-sells. - Soliciting and synthesizing customer product feedback to contribute to product development

San Francisco, Ca, Us

Sam's responsibilities as Customer Success Manager included:- Understanding his customers strategic goals and challenges.- Preparing and leading execution on customer success plans.- Leading on the customer on-boarding and training process.- Proposing solutions to cultivate broader usage of App Annie within each account.- Introducing new features to customers.- Dealing with customers from different industries including gaming and entertainment, from across the UK, the Nordics, Russia, and the Middle-East.- Sharing best practices with customers and colleagues.- Translating customer feedback into product requirements.- Helping develop customers for case studies.- Assessing risk in renewing existing contracts.- Leading efforts to turn around at-risk accounts.- Having strong knowledge of App Annie's data, methodology, and visualization tools and be able to explain these to internal and external stakeholders.

Brixton, London, Gb

RMP Connect, from RMP Enterprise Ltd, is an innovative Early Talent Pool Management System, which allows global marketing and recruitment teams to attract and engage students using our Data Capture, Database, Communications Platform and Reporting Suite.Sam's responsibilities as Account Director include:- Being the Connect product expert, knowing the system inside out and providing advice and best practice guidance internally and externally.- Developing the strategies of all client campaigns and ensuring these are successfully delivered, with a focus on account managing high-value enterprise/global clients.- Building strong relationships with existing clients to ensure high renewal rates.- Running full training demonstrations with clients and educating them on utilizing all elements of RMP Connect.- Analysing client usage of the system and monitoring KPIs to highlight key opportunities and drive the adoption of additional services.- Carrying out pre-sales product demonstrations and pitches to prospective new clients.- Managing a team of Account Managers, ensuring their campaigns are on track and that their personal development continues to grow.

Gb

Sam carried out the Consultancy Graduate scheme,which lasted for 2 years and involves rotations in each of the consultancy sub sectors (Portfolio and Programme Management, Strategy, Operations, People & Change, Technology, Risk, Sustainability and Climate Change). Upon completion, he was promoted to Senior Associate, and specialised in Technology Consulting.

Bsc Economics

Education record