o Key accountability include driving the strategy to seek and recruit future franchisees. o Set out strategic management measures and divisional KPI’s, content marketing, promotions, events and public engagement;o Knowledge about Franchise Agreement, Disclosure documents, Operational manual, franchising processes, Franchise Council Australia, ACCC and franchising code of conduct;o Managing inbound/outbound calls, Managing franchisees and clients through an emails and face to face;o Analyzing trends and identify new markets and franchising opportunities; Keep maintaining franchisee’s track and records for future direction;o Facilitation of Franchisee about new and existing products and help them to achieve their target;o Development of external recruitment initiatives including digital marketing and events; o Building strong relationships with current Franchisees, Supplier Aggregator, Licensees and staff;o Direct involvement in setting and delivering on the team’s business plan as well as the team’s client relationship;o Be involved in and play a key role in establishing, supervising and mentoring developing Franchisees, Licensees, Supplier Aggregators, sales teams and staff working on and growth opportunities;o Organize training to upcoming franchisees also giving ongoing training for existing franchisees;o Work closely with the Public Relations, Brand Marketing Manager and other businesssegments, for the development and implementation of the marketing strategy for our client base by aligning revenue sales plans with sales targets, company strategy and product road maps;o Work closely with Franchisees to develop joint public relationship strategies and I have also been involved in negotiation between franchisor and franchisees for improving business structure, launching new products and marketing events;o Help to develop and grow company products, health, lifestyle and play a critical role in compliance supporting the Company’s brand;

o Sales Consultant must understand the product benefits and advantages and should prepare strategies according to it to the sales structure and should be able to execute those strategies at right time.o Ensure the sales team force is positive and are geared up for the challenge.o Find out prospective customers/clients and new target segment and penetrate sales in that area.o Teach the sales force about converting leads to sales through good communication, follow-ups and positive attitude.o Take participation in trade shows, exhibitions, networking with local associations to promote the product.o Monitoring the situation of the market, ups and down, finding out the competitors, latest innovation of the products.o Complete understanding about the product and finding out how to market products for different segments.o Developing business strategies and delivering results for an organization through managing merchandising, visual, operations, finance, and human resource initiatives;o Experience and knowledge about Business to business and Business to customer marketing;o Recognize and create sales and marketing strategies; Great experience in Marketing and customer service;o Making strategic business decisions based on long and short-term objectives and global perspective ensuring alignment to company initiatives;o Handle incoming calls; emails; live support; data entry and contract preparations; Managing account and sales on daily basis; o Creating both the leadership team and scheduling in support of business needs; o Knowledge of auditing standard; Australian retail standard; Canvas market and management strategy policies;o Making Partnership decision with store leaders to action plan from customer survey feedback and responding to and taking action on customer concerns; o Providing administration support to the Administration Manager; Program Manager and Sales Consultants; Manage credit application;

o Writing reports analyzing the customer service that organization provides;o Work under high pressure and excellent multitasking skills;o Maintain existing and new customers and provide best services;o Developing feedback or complaints procedures for customers to use;o Improving customer service procedures, policies and standards for organization or department; and time to time doing business analysis;o Meeting with other managers to discuss possible improvements to customer service; Using excellent Negotiation skills; Contacting with all managers and third parties to gather information and resolve issues;o Ability to initiate, develop and post creative solutions in the client business partnership;o Being involved in staff recruitment and appraisals;o Training staff to deliver a high standard of customer service;o Leading or supervising a team of customer service staff;o Learning about organization’s products or services and keeping up to date with changes;o Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses;

o Providing help and advice to customers using our organization’s products or services;o Communicating courteously with customers by telephone, email, letter and face to face;o investigating and solving customer's problems which may be complex or long-standing problems that have been passed on by customer service assistants;o Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;o Issuing refunds or compensation to customers;o Keeping accurate records of discussions or correspondence with customers;o Analyzing statistics or other data to determine the level of customer service your organization is providing;o Producing written information for customers, often involving use of computer packages/software;o Stimulating growth in self and others through coaching, training, and development conversationso Setting a compelling vision and manages successes and failings along the journey in a highly collaborative fashiono Building a credible succession plan with a strong talent pipelineo Retaining and personally mentoring a great sales team members