Sameer Salim Email & Phone Number

Abu Dhabi, United Arab Emirates

Managing consolidation of data centre operations leading to improvement in ITinfrastructure.Installation and configuration of Citrix XenApp 6.5 and Virtual App 7 for applicationvirtualization.Managing and administering the Service-now IT helpdesk system.Preparing disaster recovery plans for the network and security devices, interfacing withvendors for network and security products.Administration of Azure AD users as new user creation and migration of existing user to Office 365.Identifying change requirements, defining change strategy, organisation impact &change readiness assessment.Backup and replication of virtual machines via Veeam Backup.Provide centralized, integrated, pro-active monitoring service on a daily basis forapplications,systems/servers and network within the Element Group IT environment to minimize thenumber of incidents and maintain high availability.Provide periodic statistical and trend reports for Incidents, Capacity, Problem andAvailability management.Evaluates AMC partners technical performance, design and reviews.Acts as a primary technical lead for major programs including Lab InformationManagement System, Microsoft Dynamics Navision, Management Information Systems(MIS).Preparing the CAB document for major infrastructure change requests.Managing and administering the Service-now IT helpdesk system.Exposure in Active Directory management tool Adaxes.Exposure in administration of MS Exchange server 2013.

Abu Dhabi, United Arab Emirates

Supervising IT support team, monitoring system performance and configuring new software and hardware.Configure internal systems , Diagnose and troubleshoot technical issues.Ensuring the smooth deployment of new applications.Upgrading the system and network infrastructure.Updating technical documentation after system and network upgrades and changes.Business application installation, configuration and support in virtualized infrastructure. Identifying security risks to mitigate new or existing controls on applications.Conducting systems analysis on Active Directory, Exchange, DHCP and DNS which minimized end-user impact and downtime.Conducting periodic system and network security audits and ensure the recommended remediation.Recommending changes to improve systems and network configurations, and determining hardware or software requirements related to such changes.

Abu Dhabi, United Arab Emirates

Configuring, installing & troubleshooting various system/network devices & services such as server, routers, switches, firewall, network printers, PABX, systems software, applications softwareDefining user responsibilities, creating shared resources as per company’s policy & documenting the changes.Preparing periodic reports for major IT incidents and remedies.Creating required directory infrastructure and testing processes.Installation and configuration of various testing instrument software in testing labs across the MEA region.Responsible for testing, configuring, and troubleshooting hardware, software, and networking systems to meet the business requirement.

IT Systems and Network Administration.Configuring, installing & troubleshooting various network devices & services such asserver, routers, switches, firewall , systems software, applications software and PABX.Configuration and management of Active Directory , DNS & DHCP.Identify and highlight chronic failures of infrastructure and application component tothe relevant technical teams.Responsibilities included providing system support for clients, Network and DatabaseAdministration.IT hardware maintenance of Desktops and networking devices.

India

Installs, configures and upgrades Windows systems, System support for systems such as Novell/Unix systems,Lotus Notes, Oracle, Microsoft SQL Server etc.Knowledge of network management such as design and implementation of TCP/IP network scheme, solvesnetwork problems, tunes and monitors Network/PC performance.Exposure in Computer Networking, Installation and Maintenance of Software and Web developments.

Mca, Computer Application

B.Sc, Computer Science