Sameer Shahane Email & Phone Number

Pune Area, India

Pune

• External consultancy to telecom customers of TCTS for Process Improvement & Process Transformation for enterprise & retail products• Process analysis for identifying pain points/bottlenecks in offshore business processes of TCTS customers for enterprise & retail products• Deliver business benefits in terms of Operational Efficiency, Cost Optimisation and Customer Experience• Project management & E2E delivery management• Ensure that the business benefits described in the initiative business case are traced into process improvement initiatives• Participate in regular peer and quality reviews.• Map and model processes utilising relevant tools, systems and techniques

•Process analysis for identifying pain points/bottlenecks in business processes•Work on Process Reengineering by designing eTOM based To-be processes•Map and model processes, utilising relevant tools, systems and techniques. •Ensure that the business benefits described in the initiative business case are traced into the process design•Elicit and document business requirements •Participate in scoping and estimation of business process analysis work •Participate in regular peer and quality reviews.•Ensure documentation and deliverables are to standard and also offer recommendations to improvements of the standards and method.

•Lead teams for process consultancy projectsConsultancy to telecom operators on rationalization of their products & processes•Consultancy to green-field operators on business processes required for launch of operations and design those processes•Consultancy to telecom operators for process improvement & process reengineering initiatives•Create Business Process Documentation and Business Requirements Document•Design To-Be processes and relevant templates•Requirement capture through workshops and interviews•Act as a bridge between the technical teams and the business owners •Drive the technical solution by ensuring that there is a Business Process driven approach ensuring all the Business Requirements are realised by the solution

Pune

•Churn Management•Process improvement•Corporate base management •Management of Voluntary & Involuntary retention for a growing base of 70000+ subscribers•Corporate Collections•Agency Management•Customer Loyalty Management•Analyze the collection & churn performance and present the findings to Management•Conduct trainings for team members & outsourced agency personal

Pune

• Voluntary & Involuntary churn management in Retail segment• Improving & streamlining the entire Customer Service processes at the Franchisees & PO's at various locations.• Process improvement to improve customer experience• Customer Loyalty Management• Analyze the collection & churn performance and present the findings to Management• Conduct process trainings

Pune Area, India

Worked as Customer Relations SupervisorResponsibilities:–• Process analysis & improvement for dealer processes• Webstore Operations• Business requirements management• Led a team of 10 executives to execute various activities like front-end customer service & corporate customer service • Conduct trainings of webstore team

Pune Area, India

Rishi Infotech is an associate company of telecom giant Reliance InfocommWorked as Sales ExecutiveResponsibilities:–• Channel sales for wired line& wireless products• Dealer development in strategic areas• Conduct trainings

Master Of Business Administration (Mba), Sales, Distribution, And Marketing Operations, General, First Class

Diploma In Production Engineering

S.S.C