I worked in this role for about 2 years which helped me in understand business problems and how any SaaS Product could help businesses address them. I managed a bunch of SME and Enterprise Accounts during my 1st year that increased by 50% in revenue.Below are the key areas of working -1) Understand the various offerings in the market concerning Conversational AI & WABA Services.2) Suggestion mind-blowing campaign ideas and marketing tactics to increase the brand revenue… Show more I worked in this role for about 2 years which helped me in understand business problems and how any SaaS Product could help businesses address them. I managed a bunch of SME and Enterprise Accounts during my 1st year that increased by 50% in revenue.Below are the key areas of working -1) Understand the various offerings in the market concerning Conversational AI & WABA Services.2) Suggestion mind-blowing campaign ideas and marketing tactics to increase the brand revenue, foot-fall, customer acquisition & customer retention.3) Oversee the onboarding of new accounts and interact with clients to understand their specifications.4) Coordinate with the Backend Engineering team to ensure successful implementation.3) Create and educate customers on best practices by planning Omnichannel and Strategy management for the customer.5) Effectively communicate with the client to clearly understand their query, document the incident, and resolve within the deadlines.6) Participate in regular internal training sessions to improve knowledge of the software and supplement this with individual self-study. Show less