- Executing incident response aspects including triage, incident management, root cause analysis, escalations, notifications and communications.- Proactive monitoring and managing client applications tools(Site scope, HP OMI, AppDynamics, Watch4Net, NNMi, Arc sight, HPSM ticketing tool, Oracle enterprise Manager, Micro focus UCMDB)- Unified communication escalation calls related to networking, branch devices(routers, switches, media gateways and print servers), Business transactions, ATM, Applications URL’s, Database, Datacenters, File transfers issues.- Maintaining and monitoring network security infra systems.- Applying monitoring tools to diagnose and troubleshoot network failures and maintaining reports based on ticket metrics.- Applied excellent skills in problem determination of system-related problems including monitoring, capacity planning and maintenance by providing 24*7 support on-call for all mission-critical applications.- Perform configuration changes like fine tuning of the alerts, creation of dashboards, device management and notification management in monitoring tools.Proactively monitoring the client infrastructure as well as managed customer’s services in 24*7*365 environments.- Providing incident management role during the ongoing issues and crisis calls for all the low priority incidents.- Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives.SKILLS:-Network(NNMi, ThousandEyes), Database(OEM), Security(Splunk), Application(AppDynamics), Consolidated tools(LogicMonitor, OBM, SitesScope, Watch4Net), Cloud(Azure Monitor, AWS CloudWatch) monitoring.-Log analysis and correlations to critical events.-Alert fine tuning and process improvement which results in 92% reduction of alerts.-Incident Management-Change Management