Sameer Sheikh

Sameer Sheikh Email and Phone Number

Technical Support Executive @ Daraz (Alibaba Group) - Driving Excellence in E-Commerce | Ex Muller & Phillips (M&P) | Undergraduate Student @ IU. @ Daraz
singapore, singapore
Sameer Sheikh's Location
Karāchi, Sindh, Pakistan, Pakistan
About Sameer Sheikh

I presently work as a Technical Support Executive at Daraz, where I am in charge of managing and resolving high-priority technical issues that affect consumer satisfaction and the functionality of our e-commerce platform.

Sameer Sheikh's Current Company Details
Daraz

Daraz

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Technical Support Executive @ Daraz (Alibaba Group) - Driving Excellence in E-Commerce | Ex Muller & Phillips (M&P) | Undergraduate Student @ IU.
singapore, singapore
Website:
daraz.com
Employees:
3843
Sameer Sheikh Work Experience Details
  • Daraz
    Technical Support Executive
    Daraz Jun 2024 - Present
    Karāchi, Sindh, Pakistan
    As a Technical Support Executive at Daraz, I am responsible for managing and resolving high-priority technical issues that impact our e-commerce platform’s performance and customer satisfaction. My role involves acting as the key liaison between engineering, product management, and customer support teams to ensure swift and effective resolution of complex technical problems.• Coordinating with internal teams to diagnose, troubleshoot, and address problems affecting platform performance and user experience.• Ensuring effective communication with stakeholders and providing timely updates on issue status and resolution progress.• Partner with engineering, product, and support teams to identify root causes and implement preventive measures.• Assess and prioritize technical issues based on their impact on customers, ensuring prompt resolution and effective management.• Identify and propose improvements to existing processes and tools, aiming to streamline issue resolution and escalation workflows for increased efficiency.• Maintain documentation of technical issues, resolutions, and escalation procedures.
  • Daraz
    Social Media Ir Executive
    Daraz Nov 2023 - Jun 2024
    Karāchi, Sindh, Pakistan
    *Handling complaints raised over social media platforms and ensuring every customer receives personalized attention and support.* Taking ownership of customer complaints and following through until resolution, ensuring timely customer updates at each stage of the process.* Collaborating with different teams within the organization, including customer support, operations, and technical teams, to investigate and resolve complex customer issues.* Offer appropriate solutions and compensation to customers * Conduct in-depth investigations to understand the root cause of customer complaints
  • Daraz
    Issue Resolution Executive
    Daraz Aug 2022 - Nov 2023
    Karāchi, Sindh, Pakistan
    * Receiving and managing customer complaints and escalations through various channels, such as phone, email, or live chat, with utmost professionalism and empathy.* Taking ownership of customer complaints and following through until resolution, ensuring timely updates to customers at each stage of the process.* Offer appropriate solutions and compensation to customers in line.
  • M&P Express Logistics
    Customer Care Executive
    M&P Express Logistics May 2022 - Aug 2022
    Karāchi, Sindh, Pakistan
    * Managing customer complaints and escalations through various channels, such as phone, email, or social media, with utmost professionalism and empathy.* Taking ownership of customer complaints and following through until resolution, ensuring timely updates to customers at each stage of the process.
  • M&P Express Logistics
    Call Center Representative
    M&P Express Logistics Feb 2022 - Apr 2022
    Karāchi, Sindh, Pakistan
  • Daraz
    Virtual Assistant
    Daraz Apr 2020 - Nov 2021
  • All Marketing Solution
    Sales Marketing Assistant
    All Marketing Solution 2019 - 2020
    Karāchi, Sindh, Pakistan

Sameer Sheikh Education Details

Frequently Asked Questions about Sameer Sheikh

What company does Sameer Sheikh work for?

Sameer Sheikh works for Daraz

What is Sameer Sheikh's role at the current company?

Sameer Sheikh's current role is Technical Support Executive @ Daraz (Alibaba Group) - Driving Excellence in E-Commerce | Ex Muller & Phillips (M&P) | Undergraduate Student @ IU..

What schools did Sameer Sheikh attend?

Sameer Sheikh attended Iqra University (Official), Dhacss Degree College, Damhs Beach View.

Who are Sameer Sheikh's colleagues?

Sameer Sheikh's colleagues are Faysal Khalid, Usama Mehmood, Muhammad Sarim Abbas, Abu Rayhan Shanto, Oshan Kalhara, Abrar Azim, Abdullah Zaman.

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