Sameer Sheikh Email and Phone Number
I presently work as a Technical Support Executive at Daraz, where I am in charge of managing and resolving high-priority technical issues that affect consumer satisfaction and the functionality of our e-commerce platform.
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Technical Support ExecutiveDaraz Jun 2024 - PresentKarāchi, Sindh, PakistanAs a Technical Support Executive at Daraz, I am responsible for managing and resolving high-priority technical issues that impact our e-commerce platform’s performance and customer satisfaction. My role involves acting as the key liaison between engineering, product management, and customer support teams to ensure swift and effective resolution of complex technical problems.• Coordinating with internal teams to diagnose, troubleshoot, and address problems affecting platform performance and user experience.• Ensuring effective communication with stakeholders and providing timely updates on issue status and resolution progress.• Partner with engineering, product, and support teams to identify root causes and implement preventive measures.• Assess and prioritize technical issues based on their impact on customers, ensuring prompt resolution and effective management.• Identify and propose improvements to existing processes and tools, aiming to streamline issue resolution and escalation workflows for increased efficiency.• Maintain documentation of technical issues, resolutions, and escalation procedures. -
Social Media Ir ExecutiveDaraz Nov 2023 - Jun 2024Karāchi, Sindh, Pakistan*Handling complaints raised over social media platforms and ensuring every customer receives personalized attention and support.* Taking ownership of customer complaints and following through until resolution, ensuring timely customer updates at each stage of the process.* Collaborating with different teams within the organization, including customer support, operations, and technical teams, to investigate and resolve complex customer issues.* Offer appropriate solutions and compensation to customers * Conduct in-depth investigations to understand the root cause of customer complaints -
Issue Resolution ExecutiveDaraz Aug 2022 - Nov 2023Karāchi, Sindh, Pakistan* Receiving and managing customer complaints and escalations through various channels, such as phone, email, or live chat, with utmost professionalism and empathy.* Taking ownership of customer complaints and following through until resolution, ensuring timely updates to customers at each stage of the process.* Offer appropriate solutions and compensation to customers in line. -
Customer Care ExecutiveM&P Express Logistics May 2022 - Aug 2022Karāchi, Sindh, Pakistan* Managing customer complaints and escalations through various channels, such as phone, email, or social media, with utmost professionalism and empathy.* Taking ownership of customer complaints and following through until resolution, ensuring timely updates to customers at each stage of the process. -
Call Center RepresentativeM&P Express Logistics Feb 2022 - Apr 2022Karāchi, Sindh, Pakistan -
Virtual AssistantDaraz Apr 2020 - Nov 2021 -
Sales Marketing AssistantAll Marketing Solution 2019 - 2020Karāchi, Sindh, Pakistan
Sameer Sheikh Education Details
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Bachelor Of Business Administration - General -
Dhacss Degree CollegeComputer Science -
Damhs Beach ViewComputer Science
Frequently Asked Questions about Sameer Sheikh
What company does Sameer Sheikh work for?
Sameer Sheikh works for Daraz
What is Sameer Sheikh's role at the current company?
Sameer Sheikh's current role is Technical Support Executive @ Daraz (Alibaba Group) - Driving Excellence in E-Commerce | Ex Muller & Phillips (M&P) | Undergraduate Student @ IU..
What schools did Sameer Sheikh attend?
Sameer Sheikh attended Iqra University (Official), Dhacss Degree College, Damhs Beach View.
Who are Sameer Sheikh's colleagues?
Sameer Sheikh's colleagues are Faysal Khalid, Usama Mehmood, Muhammad Sarim Abbas, Abu Rayhan Shanto, Oshan Kalhara, Abrar Azim, Abdullah Zaman.
Not the Sameer Sheikh you were looking for?
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Sameer Sheikh
Vetted Expert Of Monday.Com, And A Consultant For Businesses Looking To Enhance Their Processes.Islamabad -
Sameer Sheikh
Social Media Marketing Manager | Facebook & Instagram Ads | Amazon Ppc ManagerKarachi Division -
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Sameer Sheikh
Karāchi1yahoo.com
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