Sameer Sheikh Email & Phone Number

Karāchi, Sindh, Pakistan

As a Technical Support Executive at Daraz, I am responsible for managing and resolving high-priority technical issues that impact our e-commerce platform’s performance and customer satisfaction. My role involves acting as the key liaison between engineering, product management, and customer support teams to ensure swift and effective resolution of complex technical problems.• Coordinating with internal teams to diagnose, troubleshoot, and address problems affecting platform performance and user experience.• Ensuring effective communication with stakeholders and providing timely updates on issue status and resolution progress.• Partner with engineering, product, and support teams to identify root causes and implement preventive measures.• Assess and prioritize technical issues based on their impact on customers, ensuring prompt resolution and effective management.• Identify and propose improvements to existing processes and tools, aiming to streamline issue resolution and escalation workflows for increased efficiency.• Maintain documentation of technical issues, resolutions, and escalation procedures.

Karāchi, Sindh, Pakistan

*Handling complaints raised over social media platforms and ensuring every customer receives personalized attention and support.* Taking ownership of customer complaints and following through until resolution, ensuring timely customer updates at each stage of the process.* Collaborating with different teams within the organization, including customer support, operations, and technical teams, to investigate and resolve complex customer issues.* Offer appropriate solutions and compensation to customers * Conduct in-depth investigations to understand the root cause of customer complaints

Karāchi, Sindh, Pakistan

* Receiving and managing customer complaints and escalations through various channels, such as phone, email, or live chat, with utmost professionalism and empathy.* Taking ownership of customer complaints and following through until resolution, ensuring timely updates to customers at each stage of the process.* Offer appropriate solutions and compensation to customers in line.

Karāchi, Sindh, Pakistan

* Managing customer complaints and escalations through various channels, such as phone, email, or social media, with utmost professionalism and empathy.* Taking ownership of customer complaints and following through until resolution, ensuring timely updates to customers at each stage of the process.

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Bachelor Of Business Administration - Bba, Bachelor Of Business Administration - General

Intermediate, Computer Science

Matric, Computer Science