Technical Account Management: Serve as the primary technical point of contact for clients, understanding their needs and resolving issues.Payment Platform Expertise: Possess in-depth knowledge of payment processing systems, technologies, and industry standards.Technical Support: Provide technical assistance and troubleshooting for clients and internal teams.Implementation and Integration: Manage the technical aspects of onboarding new clients, including integration with payment gateways and platforms.Technical Documentation: Develop and maintain technical documentation, guides, and FAQs for clients and internal teams.Risk Management: Collaborate with risk teams to identify and mitigate potential fraud risks and security threats.Compliance: Ensure adherence to industry regulations, such as PCI-DSS, GDPR, and data privacy standards.Technical Project Management: Lead technical projects, such as platform upgrades, migrations, and new feature development.Client Training: Conduct technical training sessions for clients, educating them on payment platform capabilities and best practices.Relationship Building: Foster strong relationships with clients, understanding their business needs and identifying opportunities to upsell or cross-sell services.Technical Troubleshooting: Lead root cause analysis and resolution of complex technical issues, collaborating with internal teams as needed.Industry Trend Awareness: Stay up-to-date with industry trends, emerging technologies, and competitor activity, applying this knowledge to improve client solutions.