Area of Work Service Delivery Management IT Service Desk & IT Infrastructure Management  P&L  US IT Recruitments Stakeholder Management || Service Transition and Project Management  Productivity, Efficiency & Performance Improvement Workflow Optimization  SLA Implementation  Vendor Management  Risk, Compliance Management, Forecasting  Strategic Planning IT Service Desk Implementation  Asset & Configuration Management Client Relationship Management  Incident Management, Problem and Change Management Interpersonal Communication