My role as a department manager level 2 in Primark I oversee the day-to-day operations of the store. I am responsible for managing a team ensuring excellent customer service, and achieving sales targets, Inventory management, merchandise display, and staff scheduling. Additionally, I play a crucial role in communicating with management and implementing company policies and procedures. I am also expected to lead by example and create a positive work environment for my team. As a department manager at Primark, I play a vital role in ensuring the smooth and efficient functioning of my assigned department. As a department manager I am responsible for leading and managing a team of employees within my department. This entails providing guidance, training and support to ensure their success, adherence to company policies and procedures. I am accountable for driving sales and achieving performance targets within my department. This involves implementing sales strategies, monitoring performance metrics, and taking proactive measures to optimize sales and increase customer satisfaction. Also Ensuring exceptional customer service is a crucial aspect of my role. This includes leading by example in delivering a positive and helpful customer experience, resolving customer complaints or issues. Maintaining visual I also oversee and manage inventory levels, including monitoring stock levels, conducting regular audits, and coordinating with the central inventory team to ensure appropriate product availability within my department. I am Responsible for recruiting, training, and developing my team members. This includes conducting performance review and providing constructive feedback, and identifying opportunities for growth and development.  Ensuring compliance with health and safety regulations is essential. I am responsible for maintaining a safe working environment, identifying and addressing potential hazard

Ensuring all price changes happen efficiently and accurately in line with company policies and procedure.Legal compliance in line with trading standards expectation in regard to weights and pricing monitor. Control waste markdown ensuring policies and target are meet each day/week. Manage direct team of 30 and when on manager in charge shift 70 to achieve daily legal compliance and administrative duties. Oversee the running of cash office back check to ensure all loss prevention procedures all followed. Check all legal paperwork and complete 4 weeks schedule in advance, implement right hours are in right place to allow smooth running of the business. Keep up to date with all new product instore implement point of sale accordingly. Check daily communication from head office/ senior managers and react accordingly. Report faulty equipment and chase the outcome where necessary implement all stock withdrawal. Complete all marketing activity on ad hoc basis as required. Manage holidays and sickness and cover where essential whilst keeping in line with wage budget. Train staff to able to work to Morrisons standards. Encouraging the staff and achieve all KPI`s are met. Be aware of and apply challenge 25 policy and audit legal sign-age accordingly. Work with other manager to ensure store run smoothly.

Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized. Focused on maximizing the customers shopping experience. Responsible for the daily managing of staff and the assigning of duties. Managing and motivating staff to increase sales and ensure store efficiency. Analyzing store sales figures. Developing, researching and implementing marketing strategies. Maintaining awareness of market trends and monitoring local competitors. Manage budgets set by Retail Area Managers. Manage and address shrinkage and stock loss. Maintaining accurate records of all pricings, sales, and activity reports. Ensuring all corporate and local regulations and procedures are met and complied with.

In my role I have different challenges everyday but I thrive under pressure and lead my team with vision for success to achieve company KPI’s. My daily routine includes checking stores sales reports from previous day and compare with company and think strategy beat sales plan. When it come to maintaining stock levels.I liase with head office and different stores to deliver results. To lead my team I have to alter my listening and communication style to communicate different events and help them set up to achieve and succeed. To motivate my team I set them individual target and have meeting plan weekly/monthly to validate their progress and set personal development plan. I sign off daily/weekly payroll to ensure we adhered to payroll budget. In my daily routine I always ensure that customers service is our priority.

Working closely with team members to ensure their performance meets the high level set by the company. This includes feeding back development points to them to ensure they are learning and growing within the team and KPI’s which are an integral part of understanding the demands of the business.Daily floor walks of department assessing the previous day’s performance. Working out what will drive sales and how this can be achieved, feeding information into the senior management team who trust and rely upon my opinion to drive a positive action plan for the day. Forecasting for future trends and brand rotation is key to stay on top of a rapidly evolving market. Organize and distribute information surrounding fashion, sale and product events. Responsible for ensuring the department achieves the deadline and guidelines are followed. Also relied upon to help other departments who struggled to hit deadlines, demonstrating a one team concept and understanding the greater needs of the business as a whole. On a weekly basis my team rota’s are reviewed for my 37 members of staff, demonstrating that I am not only well organized but am able to supply the required information to those depending on the information.Responsible for conducting performance reviews, return to work interviews, recruitment, note taking for disciplinary hearings and liaising feedback from the aforementioned with senior management. Working daily with customers, from transacting through tills, dealing with refunds, to calming negative situations have built strong interpersonal skills. Recently extended these skills externally sourcing entertainment and local businesses representatives to attend a customer focused event.

I personally enjoy every moment of the job from interacting with colleagues to interacting with customers. I learnt a wide range of new skills which also aided in my ability to listen and communicate with staff and customers. In the field of retail the customer always comes first. This role has given me a lot of confidence as I had to deal with difficult customers, achieve daily sales targets and manage a high performing team. It has boosted my management skills by altering my communicating style to associates with different ethnic backgrounds.

My role here involved working at front and back of house. I dealt with customers face-to-face, and took deliveries over the telephone. My duties also included working in the kitchen making pizza, making sure orders were made on time and safely. This role has helped me gain experience and grown my confidence in my abilities. I learnt about team working skills.

This position gave me a lot of confidence as I had to deal with satisfied and unsatisfied customers, achieve daily sales targets as well as recovery of the shop floor. My duties included working on the tills, monitoring the changing rooms and also helping with stock replenishment.

Sprinters is a recruitment agency based in Feltham and Heathrow As a Customer Service Assistant my main responsibilities and duties included dealing with potential and existing customers assisting them to complete application forms for suitable vacancies, conducting interviews on behalf of clients with suitable candidates and maintaining existing and new database records. As a Customer Service Assistant I performed many administrative duties including filing, answering telephone calls, sending and receiving faxes and assisting with Criminal Record Bureau checks. Working with Sprinters has allowed me to enhance many of my existing skills and experiences.