The Fern Residency Turbhe Navi Mumbai

General Manager at The Fern Residency Morbi

Parameter Set up for the Software, Training of the Front office Team (Technical as well as Grooming), Look after the Quotations for the materials, Travel Desk, Take Interviews of candidates.

• Check in & check out of guests & managing phone calls & switch boardlines.• To maintain Front office log book and shift reports• Solving guest issues & ensuring prompt delivery of guest services & requests• Keeping the Manager & other staff updated on the day-day developments & guest comments• Assisting guests & potential customers with reservation & advising hotel facilities• Maintain record of all banquet and any other functions in the hotel• Carry out other duties which naturally fall within the reasonable expectations of the post• Handle additional responsibilities as and when delegated by the Management• Front Desk Management & Customer Service• Supervisory experience as Night Auditor covering front desk & managing hotel • Performed as the sole in-charge in the role of Manager on Duty for the night shifts• Correction & rectification of daily transactions & preparing various financial& non-financial reports• Preparing daily, weekly & monthly reports• Managing the shift, co-ordination & supervision of Guest Services• Experience in Opera PMS interface used in Hotel Front Office environment• Welcoming guests & briefing them on hotel facilities• Assisting guests with luggage & managing luggage storage• Valet parking of guest's cars & arranging transportation for guests• Clarifying guest queries about city & the local attractions• Arranging tours & travels for guests & assisting with service requests like rental cars etc• Assisting Receptionists, Managers & other departments on guest requests & other official tasks• Coordinating various departments for successful completion of guest requests • Maintaining stock of inventory & guest amenities• Communicate any maintenance issues to supervisor immediately• To be prompt for all duties and function, as per Company standard

Assisting guests at the front deskCheck in & check out of guests & managing phone calls & switch boardTo maintain Front office log book and shift reportsSolving guest issues & ensuring prompt delivery of guest services & requestsKeeping the Manager & other staff updated on the day-day developments & guest commentsAssisting guests & potential customers with reservation & advising hotel facilitiesMaintain record of all banquet and any other functions in the hotelCarry out other duties which naturally fall within the reasonable expectations of the postHandle additional responsibilities as and when delegated by the ManagementFront Desk Management & Customer ServiceSupervisory experience as Night Auditor covering front desk & managing hotel Performed as the sole in-charge in the role of Manager on Duty for the night shiftsCorrection & rectification of daily transactions & preparing various financial& non-financial reportsPreparing daily, weekly & monthly reportsManaging the shift, co-ordination & supervision of Guest ServicesExperience in Fidelio PMS interface used in Hotel Front Office environmentClarifying guest queries about city & the local attractionsArranging tours & travels for guests & assisting with service requests like rental cars etcAssisting Receptionists, Managers & other departments on guest requests & other official tasksCommunicate any maintenance issues to supervisor immediatelyTo be prompt for all duties and function, as per Company standardDuring the Vita Futura Trainee period undergone cross-trainings with other departments; done the projects on the training programs; Trained in the following departments House-Keeping Food & Beverage Service Food & Beverage Production Engineering SecurityContinually found new methods to maximize sales, profits, and cost control