• Responsible for providing technical support to internal users (iQuasar employees) aswell as external users (iQuasar customers)• Designed, monitored, and maintained computer networks.• Managed system configurations, backups and updates to ensure optimal performance and security.• Managed Active Directory services, including user accounts, group policies, and permissions.• Installed and maintained network hardware and software.• Monitored network with PRTG.• Monitored and Managed the organization's IT Assets to ensure they were used, maintained, upgraded and disposed off properly at the end of its life cycle.• Worked with vendors on support/service issues as required.• Set up and train new network users.• Established and maintained user email accounts.• Applied and supported network security as defined by company requirements.• Implemented security measures such as firewalls, antivirus software, endpoint, and access controls to protect systems from Cyber threats.• Documented system configurations, procedures, and best practices to facilitate knowledge, sharing, and training.• Installed, upgraded, or modified personal computers as required to meet business needs.• Installed, updated, and documented company-approved software as required to meetbusiness needs.• Provided appropriate problem-solving support to company PC users.• Maintained and supported both physical and virtual network servers and appliances.• Interfaced with vendors/internet service providers as needed to ensure timely andcomplete service.• Developed and achieved a high degree of competence in PC systems, approved software,and associated network technology.• Provided frontline support to end users, resolving IT-related issues and fulfilling service requests.• Coordinated with outside vendor support services for PCs and related equipment.• Researched and evaluated new technologies related to computer networking andcomputer system administration.

Responsible for providing technical support to internal users (iQuasar employees) aswell as external users (iQuasar customers)● Design, monitor, and maintain computer networks● Installs and maintains network hardware and software.● Works with vendors on support/service issues as required.● Sets up and train new network users.● Establishes and maintains user email accounts● Responsible for applying and supporting network security as defined by companyrequirements.● Manages anti-virus and anti-spam software● Installs upgrades or modifies personal computers as required to meet business needs.● Installs, updates, and documents company-approved software as required to meetbusiness needs.● Provides appropriate problem solving support to company PC users.● Maintain and support both physical and virtual network servers and appliances.● Interfaces with vendors/internet service providers as needed to ensure timely andcomplete service.● Develops and achieves a high degree of competence in PC systems, approved software,and associated network technology.● Coordinates with outside vendor support services for PCs and related equipment.● Researches and evaluates new technologies related to computer networking andcomputer system administration.● Regular backups are made of appropriate company data on predefined schedules.● Copies of data are sorted and archived per company procedures.● Recovery procedures for company data are implemented and tested regularly.● Both network servers and critical system data are included in backups

Handling helpdesk queries remotely as well as onsite, working on ticketing tools, maintaining IT infrastructure with respect to Network & Server Management, working with SOPHOS firewall for handling organizational network etc.Installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested