Supervises a team of operations employees, including entry level supervisory staff. Responsible for complex processes or multiple functions. Coaches, disciplines and trains employees; Writes and delivers performance reviews; assigns work; ensures employees adhere to company and department policies and procedures; Manages schedules and approves time and coverage; Monitors and measures team’s performance through use of quality control and productivity metrics. Sets goals for employees based on department objectives.Manages daily interactions with internal/external business partners and/or management. Manages functions related to core product groups. Reviews production, performance, quality, and service level agreements. Plans staffing capacity based upon volumes.Coordinate workflows and processes for the team with management, client representatives, other teams, and international resources.Creating queries, produces reports, and manipulates spreadsheets for management and client review.Resolves escalated issues utilizing various resources. Work directly with client and management, both inside and outside of department, to resolve issues.Managed special projects or specialized job functions such as data management, testing, tax sale research, quality control of new initiatives, etc

Key Assignments Handled: Senior Processor –Since Dec’14- Handling the team in the absence of TL acting as shadow TL.- Handling calls with the Line of business onshore teams to discuss issues on claims and process.- Provide process training for the new members of the team.- Perform QC for the daily inventory worked & processed by team members.- Provide feedback to the team member on the errors & advise how the error can be avoided in future.- Identified areas which can be automated and created & implemented the same in current process.- Preparing Root Cause Analysis for the defects & errors and put corrective/preventive actions where required.- Resolving the escalations and QC2 errors from onshore, provide the same as feedback to team to avoid reoccurrence in future.- Provide floor support to the team and resolve all the process queries.- Handling the update tracker and sending new updates to the associates.- Monitoring and handling the work inventory and daily allocation of work. Processor –Sep’13- Dec’14- Resolving of discrepancies in regard to ESCROW and NON-ESCROW accounts.- Communicating with US taxing authorities and other clients for the status of the property taxes history.- Payment of Taxes on the behalf of the defaulter home owners.- Investigation of cases to find out the reason of delinquencies and liability codes.- Timely and regular payment of taxes in order to avoid Tax sale of Properties.

Global Markets Group – FX Inter Bank Processing and Claims Department (2011 June –Till date)Job Profile –FX Trade Analyst 1.Communicating with banks over the globe and other corporate clients to confirm and settle trades.*Processing trades within specified cut off times. 2.Resolving escalated urgent queries. 3.Netting NDF trades and confirming them with counterparties over the phone. 4.Resolving any technical issues faced by the team. 5.Communicating with Corporate, Banks and other clients for the recovery of the Interest expense incurred by the bank due to delayed payments by the clients. 6.Handling calls with the Line of business onshore teams to discuss issues on claims and process. 7.Preparation of analysis reports for compensation claims. 8.Making and verification of payments to clients. 9.Minimizing losses to the bank by exploring cost effective options for settling claims received from clients. Worked in all 3 FX region time zones (ASIA, EMEA and US).

Job Profile:· Preparing financial statements and reports for clients.· Recording the amount of money spent and received daily by client· Advising on a range of financial aspects such as budgets, tax, cash flows· Analyzing the Business performances financially