Sameer Zore Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra

• Leading a team of 6 members to manage End User Computing (level 3) domain for APAC region• Managing end to end software packaging and deployment requirements• To make sure images are prepared and kept ready for new PC and laptop models• Operating System and Security patches are deployed on regular intervals on WW machines• To provide assistance to Level 1 and Level 2 Support teams • Conducting weekly meetings to review current work progress and share necessary management updates.• Goal settings, Checkpoint analysis, Performance review and Roadmap discussion for every team member.

India

1) Certified in ITIL V3 foundation, Service Operations and Service Strategy 2) Responsible for managing the End User Computing infrastructure like PCs, Laptop, Printers, Thin Clients, etc.3) Leading a team of 24 members to manage End User Computing domain at 14 sites across India and APAC regions.4) Experience in Handling the Service Now ticketing system3) Realignment of classifications based on issues and requirements in the ticketing (Service Now) system4) To Prepare Annual Operational Plan5) CAPEX and OPEX procurement on Quarterly basis6) Designing new process and restructuring of existing process in EUC domain7) Implementation of Managed Print Service (MPS) solution along with Secure printing Solution at sites8) Review of Process documents as per ISO standards9) Designed and implemented Capacity Planning Process for CAPEX and OPEX items across India and APAC sites 10) Involved in Vendor management activities including vendor SLA report, conducting review meetings and maintaining vendor data.11) Responsible for HW and OS upgrade projects at India and APAC sites 12) Responsible for Post-Merger Integration (PMI) at India and APAC sites for End User Computing domain13) Goal settings, Checkpoint analysis, Performance review and Roadmap discussion for every team member

Pune Area, India

To work on critical incidents and tasks raised through Service Now ticketing systemExecuted internal projects like upgrading to new operating system, installation of network printers, virtual desktops in training rooms, etc.Day to day coordination with vendors on open issues related to HW/SWMaintaining HW stocks and to update leads on stock availabilityCoordinating with focals from other domains in smooth functioning of the assigned activitiesPreparation of SLA report and presenting to leads and manager on weekly and monthly basis

Mumbai Area, India