Sameer Zore Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra

• Leading a team of 6 members to manage End User Computing (level 3) domain for APAC region
• Managing end to end software packaging and deployment requirements
• To make sure images are prepared and kept ready for new PC and laptop models
• Operating System and Security patches are deployed on regular intervals on WW machines
• To provide assistance to Level 1 and Level 2 Support teams
• Conducting weekly meetings to review current work progress and share necessary management updates.

India

1) Certified in ITIL V3 foundation, Service Operations and Service Strategy 2) Responsible for managing the End User Computing infrastructure like PCs, Laptop, Printers, Thin Clients, etc.3) Leading a team of 24 members to manage End User Computing domain at 14 sites across India and APAC regions.4) Experience in Handling the Service Now ticketing system3).

Pune Area, India

To work on critical incidents and tasks raised through Service Now ticketing systemExecuted internal projects like upgrading to new operating system, installation of network printers, virtual desktops in training rooms, etc.Day to day coordination with vendors on open issues related to HW/SWMaintaining HW stocks and to update leads on stock.

Mumbai Area, India