Sameera Iqbal Email & Phone Number

Islamabad, Pk

Islamabad, Pakistan

 Handling 20+ calls and walk-ins daily. Take ownership of customers issues and follow problems through to resolution. Keep accurate records and document customer service actions and discussions. Registering new admissions, transfer of students to national and international branches. Resolving parental complaints on time and guiding them about the policies and procedures. Timely fee recovering. Providing support in administrative tasks in school including report making and compiling data. Achieving admission target and retaining withdrawals. Maintaining student file records.

United Arab Emirates

• Advise clients on market conditions, prices, mortgages, legal requirements and related matters.• Act as an intermediary in negotiations between buyers and sellers, tenants and landlords.• Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.•Pursued, contacted, and completed deals with government agency Deyaar.•Worked with property in Silicon Oasis, Academic City, and Al Shaeba.•Sent out mass marketing messages to secure potential clients and customers.•Representing company in international property events.•Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repair and capital improvement projects. Touring property and designing/implementing advertisements for properties.•Sharing knowledge of local demographic and economic trends in the U.A.E to the investors.•Coordinating property closing, overseas signing the documents and disbursement of funds.•Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.•Sent out mass marketing messages to secure potential clients and customers.•Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.•Preparing contracts under different freehold area, issuing Ejari & assisting with connection of utilities. •Conducting viewings on properties that match the client’s requirements.•Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.•Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.•Obtained agreements from property owners to place properties for sale with real estate firm.

Dubai, United Arab Emirates

• Train newly hired contact centre agents on how to use system and how it works.• Holding monthly meetings with contact centre teams (inbound and outbound) to train them on soft skills, and highlight the call observation results.• Helped in writing communication “scripts” when handling different topics.• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.• Keep records of all conversations in our call centre database in a comprehensible way.• Frequently hold educational seminars to improve knowledge and performance level.• Ensure Team participation in all activities like morning hurdles, training and coaching, complete mandatory compliance and fraud trainings, lean and rewards celebrations.• Providing Solid feedback to the management for customers’ opinion about different telesales campaigns.• Prepare daily and monthly agents performance report mentioning their call handled.

Dubai, United Arab Emirates

• Worked as Acting team leader involved in taking escalation calls, managing staff, maintaining feedback, adequate training, Shift management, providing Requisite Audit, and Floor supervision.• Well acquainted with all retail and corporate banking products.• Managed campaign call-outs.• Made outbound calls to customers to probe customer high-value transactions at specific merchants as to identify these customers gaming the card for cashback.• All the requests related to the account are verified before being processed.• Ensure team building and assist agents to meet the standard for the number of calls, Pick up time, AHT, and quality of the call by live monitoring of the call.• Answers questions about loans, and credit cards features and pricing.

Dubai, United Arab Emirates

• Receiving inbound calls from customer prospects and other caller categories while maintaining the established standards for the number of calls, pick-up time, duration of the call, and quality of the call.• Provided high-quality customer service by promptly and efficiently answering the queries.• Escalate the issue to the respective department to expedite the process.• Received commendation emails and calls for customers based on the service provided.• Assist customers with their concerns along with cross-selling.• Maintained high productivity by meeting the standard of RSA, AHT, and other parameters.• The Average passed percentage of calls was 98% • Ensured the call observation parameters were duly fulfilled.• Raising and routing complains and service requests to the concerned departments.• Generating leads for Credit cards, personal loans, and auto loans for new customers.• Activating, blocking credit cards for the customers.• Collaborate with other departments to resolve issues and ensure customer needs are met.

Dubai, United Arab Emirates

• Consult with employers to identify needs and preferred qualifications• Interview applicants about their experience, education and skills• Contact references and perform background checks• Inform applicants about job details such as benefits and conditions• Hire or refer qualified candidates• Conduct new employee orientations• Resolve issues between management and employees• Advise managers on policies like equal employment opportunity and sexual harassment• Coordinate and supervise the work of specialists and staff• Oversee recruitment and hiring process• Direct disciplinary procedures