Troubleshoot and resolved issues related to M365, cloud services, Exchange, Active Directory, and Windows Server 2016/2019 environments.Performed organization administration, monitored information security controls, installation, configuration, and maintenance of network equipment; system resources, including CPU usage, disk usage, and response times to ensure operating efficiency.Provided timely and efficient incident response and resolution in a 24/7 environment.Provided support and monitoring services in a Network Operations Center (NOC) environment.Awarded for creating 120 user accounts in a 2-week period while regularly managing over 1100 user accounts and safeguarding data for the organization, using Active Directory and following the intensive procedure for obtaining and maintaining government user accounts.Fast tracked Army career to achieve the rank of Sargent (Supervisor of a team) in 3 years.Effectively completed 6 large field operations consisting of setting up, installing and maintenance: Unclassified and Classified Tactical operation center, use of Dell, HP, Cisco, and PACSTARSuccessfully maintained a high operating efficiency of multi-user computer systems, resulting in a 99.9% uptime over the past three years.

Configure layer 2 and layer 3 on Cisco Nexus 7K, 5K, 6509, 9710, 5596 UP, 4500, 3850, 3950, ASR and 2960Have sound knowledge of Firewall architecture, routing and VPN.Upgrade firewalls in accordance with change management & Document changes to firewalls.Monitor traffic and access logs in order to troubleshoot network access issues.Have experience with Cisco Works LAN Management Solution.Involved in design and implementation of Data Center Migration, worked on implementation strategies for the expansion of the MPLS VPN networks.Hands on experience with Cisco 3500, 3750, 4500, 6500 series equipment and configuring and deploying and fixing them with various modules like Gig card, VPN SPA card, WIC card.Cisco IOS experience on 3600/7200 class hardware in complex WAN environment and experience on Cisco OS and IOS on CAT6500 in a complex data center environment.