Sameer D. Email & Phone Number

Sydney, New South Wales, Australia

Responsible to manage the delivery of Microsoft solutions to enterprise level customers in the Finance, Insurance and Banking domains.

Wellington, Wellington Region, New Zealand

Responsible to lead the delivery of Microsoft solutions to a diverse, cross industry clientele, spanning from strategic global partners to enterprise level customers. Focus is on cultivating relationships, managing solution portfolios, and orchestrating detailed account planning to ensure delivered solutions drive operational efficiency and success for.

Wellington, Wellington Region, New Zealand

Public sector role, responsible to ensure DOC receives value for its ICT investments. Key responsible/focus areas include;- Vendor Governance and Relationship Management- Assurance Management functions across Service Levels, Finance, Risk, Continuous Improvement and Contract Compliance- Financial Management (Budget/Spend)- Procurement/Sourcing Strategy.

Wellington & Wairarapa, New Zealand

Senior Service Manager for enterprise level NZ organisations in the public and private sector. Responsible to provide end to end ICT services in an IT Managed Services construct.Some key areas of focus include;- Customer Experience- Operational Stability- Team Engagement - Continuous Improvement- P&L Management

Wellington & Wairarapa, New Zealand

Responsible for a range of activities across IT presales - from managing bids to writing them, working on solutions & pricing, working with customers to map requirements to standard/new offerings to contract re-signs/renewals - all this across the relevant departments and teams within the organisation. The focus being a winning response that works.

Implemented various service design projects across startups to government agencies using concepts of human centered design to improve/innovate existing services.Service Design Project - Australia Post (AUS Govt)Service Design Project - Mingle Seasoning (Medium Sized Enterprise)Service Design Project - Box Party (Startup)

Cologne Area, Germany

Managing bids (with a focus on infrastructure services) across the EU region in response to tenders/RFPs from customers.Actively lead and participate in the pre-sales efforts preparing and delivering RFX (RFI/P/Q...) responses until contract signature and handover to delivery.

Cologne Area, Germany

This was a secondment/expat assignment in Germany. Role focused on Customer Engagement and Service Delivery Management - providing IT managed services from offshore delivery centres (India & USA).

Germany - USA - India

This role included offshoring and supporting the set up of key IT managed services in India, supporting Bayer's North America and EUR markets. The role focussed on transition management, technology transfer, people management & service delivery management across some of Bayer's core business applications.

Worked on IBM Tivoli products, responsible for critical application support a global food manufacturing company.

Worked as an Analyst in the Data Center supporting CA applications for Investment Banking and Wealth Management verticals within the Swiss Bank.

Implemented a Six Sigma (DMAIC) based production project resulting in the optimisation of the existing rubber molding process. The following outcomes were driven in the manufacturing process:- Reduced rubber flash/waste- Increased manufacturing throughput- Commercial savings

Service Design, Human Centric Design (Service Design/Customer Experience)

Bachelor Of Engineering (B.E.)