Sameer Telikicherla Email & Phone Number

Raleigh, North Carolina, Us

Strategic Leadership: Develop and execute the vision and strategy for the Product CoE, ensuring alignment with organizational goals.Team Leadership: Lead and mentor a team of technical engineers, fostering a collaborative environment that encourages innovation and technical excellence.Cross-Functional Collaboration: Collaborate with various departments (e.g., engineering, marketing, sales) to ensure cohesive product development and launch processes.Training and Development: Provide training, resources, and mentorship to product teams and technical engineers to enhance skills and foster a culture of continuous improvement.Performance Metrics: Define and track key performance indicators (KPIs) to assess product performance and inform decision-making.Market Research: Conduct market analysis and user research to identify trends, opportunities, and customer needs that drive product innovation.Stakeholder Engagement: Communicate effectively with stakeholders at all levels to share insights, updates, and strategic initiatives.Innovation Initiatives: Lead initiatives to drive innovation within product development, encouraging creative solutions to meet customer demands.Change Management: Support organizational change management efforts to integrate new processes and tools into product management practices.Continuous Improvement: Foster a culture of continuous improvement by regularly soliciting feedback from teams and stakeholders, identifying areas for enhancement, and implementing changes as needed.

Conshohocken, Pennsylvania, Us

• Spearheading a team of Software Engineers and Team Leads dedicated to supporting Boomi technologies, with a focus on investigating and resolving client issues. Establishing clear goals and expectations in accordance with company policies and standards.• Facilitating the growth of the Product Support & Software Engineering Operations team to meet business expansion needs. Effectively managing the team, providing coaching and mentorship to both team members and leads.• Strategically planning, prioritizing, and coordinating development activities. Continuously monitoring progress, identifying challenges, and recommending adjustments. Cultivating a collaborative environment that promotes effective teamwork and a healthy work-life balance.• Cultivating a positive culture across teams, upholding technical excellence in observability, scalability, and stability. Ensuring the rapid delivery of results and business value while aligning with Boomi's core values.

Seattle, Wa, Us

• Collaborated seamlessly with internal stakeholders, cross-functional teams, and global leadership to drive program implementation. Cultivated strong relationships, managed multiple projects concurrently, and showcased adept multitasking abilities to consistently achieve timely results.• Demonstrated proactive self-initiative, unwavering determination, and exceptional negotiation skills in delivering results within a fast-paced and ambiguous environment. Influenced stakeholders without direct authority, showcasing a remarkable ability to drive outcomes.• Successfully led cross-functional projects, earning respect and confidence within both business and technical communities. Collaborated closely with core teams to formulate strategies aimed at enhancing customer experience and improving overall business performance.• Shouldered the responsibility of managing programs from inception to delivery, ensuring effective communication of progress to stakeholders. Worked diligently on defining strategies, milestones, and responsibilities for the successful implementation of programs.

Seattle, Wa, Us

• Effectively managed a team of 5-8 Managers overseeing 150-200 Headcount, leading a substantial team of Customer Service Managers and Associates. Set a clear vision, managed performance expectations, monitored service levels, and held the team accountable for exceeding targets.• Executed comprehensive supervisory duties, including employee interviews, training, motivation, strategic planning, team direction, reward administration, and disciplinary actions. Resolved conflicts effectively to maintain a harmonious work environment.• Implemented oversight of employee training, SOP development, and growth initiatives. Addressed customer support issues, proactively identified and prevented negative trends, and resolved root causes of accuracy, productivity, and quality barriers.• Assumed responsibility for driving quality, productivity, and process improvements. Adapted strategies to align with company growth and motivated the team to excel in a customer-centric and metrics-driven environment.

Seattle, Wa, Us

• Managed a team of 20-30 associates, directing their performance, coordination, and evaluation.Implemented a continuous improvement culture through kaizen and lean projects, eliminating barriers to accuracy, productivity, and quality.• Executed supervisory responsibilities aligned with Amazon's policies, including interviewing, training, motivating, planning, assigning, directing work, rewarding, disciplining, and resolving conflicts.• Mentored new managers, expediting their learning curve, and formulated action plans for associates' development into future CS Managers.• Led Site Level initiatives, taking charge of responsibilities impacting overall site performance, such as Performance Related Pay and transportation, requiring collaboration with other network sites.

Blue Bell, Pennsylvania, Us

• Lead and manage a team of technical support representatives, providing guidance, coaching, and mentorship to ensure high-quality service and performance.• Handle escalated customer inquiries or technical issues, ensuring timely and effective resolution while maintaining customer satisfaction.• Develop and implement efficient processes and workflows to optimize support operations and enhance team productivity.• Collaborate with other departments (e.g., Product, Engineering) to communicate customer feedback, product issues, and improvement opportunities.• Analyze support metrics and trends to identify areas for improvement and implement strategies for continuous enhancement of support services.

Pune, Maharashtra, In

• Respond to incoming support inquiries via phone, email, or chat in a timely manner.• Diagnose and troubleshoot technical issues reported by customers or internal users.• Provide step-by-step guidance and technical assistance to resolve problems.• Collaborate with cross-functional teams to improve products or services based on customer feedback.