Sameer Telikicherla Email & Phone Number

Raleigh, North Carolina, US

Strategic Leadership: Develop and execute the vision and strategy for the Product CoE, ensuring alignment with organizational goals.Team Leadership: Lead and mentor a team of technical engineers, fostering a collaborative environment that encourages innovation and technical excellence.Cross-Functional Collaboration: Collaborate with various departments.

Conshohocken, Pennsylvania, US

• Spearheading a team of Software Engineers and Team Leads dedicated to supporting Boomi technologies, with a focus on investigating and resolving client issues. Establishing clear goals and expectations in accordance.
• Facilitating the growth of the Product Support & Software Engineering Operations team to meet business expansion needs. Effectively managing the team, providing coaching and mentorship to both team members and leads.
• Strategically planning, prioritizing, and coordinating development activities. Continuously monitoring progress, identifying challenges, and recommending adjustments. Cultivating a collaborative environment that.
• Cultivating a positive culture across teams, upholding technical excellence in observability, scalability, and stability. Ensuring the rapid delivery of results and business value while aligning with Boomi's core values.

Seattle, WA, US

• Collaborated seamlessly with internal stakeholders, cross-functional teams, and global leadership to drive program implementation. Cultivated strong relationships, managed multiple projects concurrently, and showcased.
• Demonstrated proactive self-initiative, unwavering determination, and exceptional negotiation skills in delivering results within a fast-paced and ambiguous environment. Influenced stakeholders without direct.
• Successfully led cross-functional projects, earning respect and confidence within both business and technical communities. Collaborated closely with core teams to formulate strategies aimed at enhancing customer.
• Shouldered the responsibility of managing programs from inception to delivery, ensuring effective communication of progress to stakeholders. Worked diligently on defining strategies, milestones, and responsibilities.

Seattle, WA, US

• Effectively managed a team of 5-8 Managers overseeing 150-200 Headcount, leading a substantial team of Customer Service Managers and Associates. Set a clear vision, managed performance expectations, monitored service.
• Executed comprehensive supervisory duties, including employee interviews, training, motivation, strategic planning, team direction, reward administration, and disciplinary actions. Resolved conflicts effectively to.
• Implemented oversight of employee training, SOP development, and growth initiatives. Addressed customer support issues, proactively identified and prevented negative trends, and resolved root causes of accuracy.
• Assumed responsibility for driving quality, productivity, and process improvements. Adapted strategies to align with company growth and motivated the team to excel in a customer-centric and metrics-driven environment.

Seattle, WA, US

• Managed a team of 20-30 associates, directing their performance, coordination, and evaluation.Implemented a continuous improvement culture through kaizen and lean projects, eliminating barriers to accuracy.
• Executed supervisory responsibilities aligned with Amazon's policies, including interviewing, training, motivating, planning, assigning, directing work, rewarding, disciplining, and resolving conflicts.
• Mentored new managers, expediting their learning curve, and formulated action plans for associates' development into future CS Managers.
• Led Site Level initiatives, taking charge of responsibilities impacting overall site performance, such as Performance Related Pay and transportation, requiring collaboration with other network sites.

Blue Bell, Pennsylvania, US

• Lead and manage a team of technical support representatives, providing guidance, coaching, and mentorship to ensure high-quality service and performance.
• Handle escalated customer inquiries or technical issues, ensuring timely and effective resolution while maintaining customer satisfaction.
• Develop and implement efficient processes and workflows to optimize support operations and enhance team productivity.
• Collaborate with other departments (e.g., Product, Engineering) to communicate customer feedback, product issues, and improvement opportunities.
• Analyze support metrics and trends to identify areas for improvement and implement strategies for continuous enhancement of support services.

Pune, Maharashtra, IN

• Respond to incoming support inquiries via phone, email, or chat in a timely manner.
• Diagnose and troubleshoot technical issues reported by customers or internal users.
• Provide step-by-step guidance and technical assistance to resolve problems.
• Collaborate with cross-functional teams to improve products or services based on customer feedback.