Sameet Pandya Milt Email & Phone Number

London, England, United Kingdom

Head of Transport to which I manage a budget of £16m across a portfolio which comprises of Fleet Management, Special Educational Needs and Adult Social Care Transport, Concessionary Travel (Blue Badges, Disabled and Older Persons Freedom Passes and local concessionary schemes within Camden and am the Authorised examiner designated manager for vehicle testing.• Full restructure of all services • An analysis of vehicle usage, transport routes and increased sharing of taxis and buses, has resulted in efficiency • Introduction of roles that bring value to the service (Transport Safety Manager, Data Analyst and Engineering Manager)• Leaning FTE with the introduction of IT software (Introduction of bespoke routing software and Fleet Management Systems)• Completed procurement of 12 Green Fuel buses at a value of £1.2m with a large value procurement pending to procure an additional fleet of ‘Green’ friendly vehicles• Introduction of e – cargo bikes that have zero emissions for Stakeholders within Camden• Working with suppliers to provide electric charging points within Camden to fulfil expectations for 2025 (Green Commitments)

My main responsibilities were to manage ‘High Profile’ cases following the Grenfell Tragedy that occurred in June 2017. In my role, I provide a strategic overview to the Directorship, Local and national political figureheads and case officers ensuring that the service was able to deliver on the five main areas highlighted below: -• Quality of Service• Provision of Information and follow up• Service Failures• Policy Review• ResponsivenessFollowing on from Grenfell, I moved to housing management as Head of Customer Experience. My priorities were to ensure that residents receiving a high level of service which was directly related to their home, (Responsive Repairs/Contract Management) and identify causes for dissatisfaction and put in place remedies to eradicate service failures.

North London Business Park

Duties and key projects which I led on included:• parking price increases• permit increases• rollout of CPZ programme of additional locations for Moving Traffic Contraventions• maximise the use of the new back office system, working with Imperial, NSL and Capita6 month Secondment - Concessionary Travel SchemesResponsible for re mapping concessionary service from Service Crisis to Service Deliveryhttps://engage.barnet.gov.uk/Disabled-Persons-Freedom-Pass-Consultationhttps://barnet.moderngov.co.uk/documents/s36310https://barnet.moderngov.co.uk/documents/s36310/Disabled%20Persons%20Freedom%20Pass%20Review.pdf

Appointed Transport Manager for PCV vehicles; duties included:Inspecting transport vehicles, ensuring their safety and checking to see if they need maintenance work;Organising and maintaining the efficiency of the entire transport service;Arranging routine maintenance of vehicles;Communicating with vehicle drivers, ensuring that they are kept up to date with relevant training and/or qualifications;Organising and scheduling transport staff shifts;Conducting risk assessments of transport systems;Organising training and development days for transport staff;Working out a strategy that factors in customer satisfaction and ease-of-use.

Key responsibilities included strict vehicle fitness regime to meet VOSA standards, delivering a financial budget, managing staff at various levels, meeting all targets and KPI's and ensuring a financial return is delivered.

Successfully implemented and developed a team to carry out checks to ensure that all staff and vehicles were presented to a high standard to ensure that the Quality Incentive Contract delivered a financial gain to the organisation.

To manage all Operational staff with key responsibilities including staff discipline, contract compliance, delivering a budget and ensuring all aspects of Operations are met to achieve a profitable return

Key responsibilities included initiatives to reduce accidents, investigate incidents ranging from collisions to serious road traffic accidents

British Law, Government & Politics And Accountancy

Education record