Sameh A. Email & Phone Number

London, England, United Kingdom

Provide strategic leadership for global sales efforts across diverse solutions within PiA Group, which operates in over 30 countries and maintains 13 offices in 10 cities across 7 countries.Oversee the sales strategy and execution for PiA Group's expansive portfolio, including system integration, advanced technologies (Data Analytics, AI, Machine Learning), and the flagship product DNEXT.Drive revenue growth by nurturing and expanding client relationships on a global scale, identifying opportunities, and ensuring the seamless integration of technology solutions.Position PiA Group as a global leader in delivering innovative, cloud-native solutions that adhere to TM Forum standards. DNEXT, our flagship product, is renowned for its versatility, serving as an end-to-end Business Support System (BSS), enabling B2B2X collaborations, and facilitating e-commerce solutions.Foster sustainable global growth by harnessing market intelligence and strategic partnerships to expand PiA Group's market presence across diverse industries and regions. Our reputation as a trusted partner for digital transformation and innovation continues to thrive.

London, United Kingdom

As the Managing Director of A3&O, a distinguished system integrator and solution provider in the EMEA region, I lead a dynamic team dedicated to delivering cutting-edge technologies and turnkey solutions to clients spanning the entire EMEA territory. Our mission is to provide comprehensive support for our clients' business needs, from strategic planning to seamless operational execution.In my role, I report directly to the Board of Directors, where I provide strategic guidance and drive our company's vision forward. I take pride in overseeing A3&O's regional offices throughout EMEA, fostering collaboration, and ensuring the highest standards of service delivery.A3&O's portfolio includes a diverse range of products and solutions tailored to Tier 1 operators, ISPs, Banks, Government Organizations, Hospitals, Railway enterprises, and various sectors within the business landscape. We are committed to innovation, client satisfaction, and empowering organizations with the tools they need to thrive in today's ever-evolving digital landscape.

Lagos, Nigeria

As a seasoned professional, I held the pivotal role of overseeing and managing the Core Network, Intelligent Network, Value Added Services, and the Network Operation Center (NOC). At the time of my leadership, our network had just emerged from an intensive build phase and was facing challenges in meeting both its licensing obligations and performance objectives.In response, I took the initiative to lead a transformation within the organization. This began with the introduction of dedicated teams, each entrusted with specific responsibilities crucial to our success. My primary objective was to ensure that our Core Network delivered the best possible services, capacity, and quality. To achieve this, I orchestrated meticulous planning, optimization efforts, and strategic upgrades.One of our key priorities was to create a resilient network infrastructure capable of withstanding various challenges while remaining cost-effective and flexible. This approach was designed to align with both technical specifications and commercial imperatives, thereby ensuring that our network not only met but exceeded expectations.

In my role, I held a multifaceted position focused on delivering essential training and technical support within the MENA region, specifically concentrating on Wireless Communication Equipments R4. My key responsibilities included:Training Delivery: I spearheaded training initiatives, providing comprehensive instruction to GSM operators and Huawei employees across the MENA region. The training encompassed a wide array of Wireless Communication Equipments, including HLR (Home Location Register), MSC (Mobile Switching Center), SGSN (Serving GPRS Support Node), GGSN (Gateway GPRS Support Node), M2000 (Network Management System), CG (Calling Gateway), and MGW (Media Gateway).Technical Support: I served as the second line of technical support, offering invaluable assistance to deployment and operation engineers. This role involved troubleshooting and resolving complex technical issues, ensuring the seamless deployment and operation of Huawei's equipment.Pre-sales Support: In response to evolving business needs, my role extended to support the pre-sales team. I provided critical technical assistance and expertise, facilitating the successful execution of trial projects. This involved collaborating closely with the pre-sales team to address technical challenges, offer insights, and ensure the alignment of trial projects with clients' requirements.Through my contributions, I played an integral role in enhancing the knowledge base of GSM operators and Huawei employees, optimizing technical support processes, and bolstering the success of trial projects. My dedication to excellence in training and technical support underscored my commitment to the organization's objectives and the satisfaction of its clients.

Cairo, Egypt

As the Manager of Customer Technical Support Engineers, I held a pivotal role in ensuring the delivery of professional technical support and troubleshooting services. My primary responsibilities encompassed:Team Management: I successfully led a team of Customer Technical Support Engineers, guiding their efforts to provide exceptional technical support. This included overseeing their day-to-day activities, setting performance expectations, and fostering a collaborative and results-driven work environment.Fault Diagnosis: My role involved the effective diagnosis of fault-related cases. I utilized advanced software diagnostics and network/product utility programs to identify and resolve technical issues promptly and efficiently, contributing to enhanced customer satisfaction.Shift Leadership: I assumed leadership responsibilities for coordinating and leading shifts. My focus was on ensuring strict adherence to performance management targets and delivering top-tier customer service. This included tracking key performance indicators (KPIs) and implementing strategies to meet or exceed performance goals.Shift Organization: In addition to leadership, I was responsible for organizing shift schedules and staff functions. I adeptly delegated workloads among team members, strategically aligning assignments with specific business requirements. My commitment to equitable workload distribution optimized team efficiency and productivity.Through my dedicated leadership and technical expertise, I played a crucial role in driving the success of the Customer Technical Support Engineers team. I contributed to the team's ability to provide prompt and effective technical support, maintain high customer satisfaction levels, and achieve performance targets consistently.