1)Supervises and coordinates activities of Employees engaged in customer service activities.2)Observes and evaluates Employees performance3)Issues instructions and assigns duties to Employees4)Communicates with other departments and management to resolve problems and expedite work.5)Interprets and communicates work procedures and company policies to staff.6)Helps Employees in resolving problems and completing work.7)Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content and correct errors.8)Makes recommendations to management concerning staffand improvement of procedures.9)Plans and develops improved procedures