Sameh Ayad Email & Phone Number

Dubai, United Arab Emirates

A dedicated and accomplished Credit Analyst professional with extensive experience in the financial sector, specifically within Dubai Islamic Bank. Demonstrates expertise in analyzing and processing customer profiles and financial statements, ensuring compliance with bank policies and regulations. Proficient in monitoring credit risk, underwriting finance, and managing Murabaha requests. Adept at handling suspicious activities, identifying risks, and enhancing the quality of financial analysis.… Show more A dedicated and accomplished Credit Analyst professional with extensive experience in the financial sector, specifically within Dubai Islamic Bank. Demonstrates expertise in analyzing and processing customer profiles and financial statements, ensuring compliance with bank policies and regulations. Proficient in monitoring credit risk, underwriting finance, and managing Murabaha requests. Adept at handling suspicious activities, identifying risks, and enhancing the quality of financial analysis. Skilled in preparing comprehensive reports for management, training junior staff, and maintaining MIS reports for escalated cases. Strong background in financial reporting, budgeting, forecasting, and tax compliance. Proven ability to coordinate with various departments to ensure timely processing of cases and maintain accurate financial records. Show less

Dubai, United Arab Emirates

Acting as a first point of contact for DIB customers, handling their communications and queries, providing the highest level of customer service and exceeding the needs of both internal and external customers.Handling a minimum number of calls per hour (10 per hour).Ensuring that all customer queries and problems are resolved in the least specified time frame. Ensuring that all customer problems are reported and highlighted to the relevant department.Seeking updates for self on the… Show more Acting as a first point of contact for DIB customers, handling their communications and queries, providing the highest level of customer service and exceeding the needs of both internal and external customers.Handling a minimum number of calls per hour (10 per hour).Ensuring that all customer queries and problems are resolved in the least specified time frame. Ensuring that all customer problems are reported and highlighted to the relevant department.Seeking updates for self on the latest policies.Maximizing the use of Call Center Manual on producing information to provide accurate customer information.Ensuring that the customers' interactions, complaints, and comments are being correctly handled.Using accounts and banking programs such as: (Unison SYSTEM - Genesis system - POWER CARD (oracle) - I FLEX (oracle) - BUSINESS OBJECTS (oracle) - Loyalty system - FinOne system - Back office - CRM) Show less

Dubai, United Arab Emirates

Managing financial records for construction projects and ensuring accuracy. Tracking expenses and revenues related to ongoing and completed contracts. Preparing detailed financial reports to support project budgeting and forecasting. Analyzing financial data to identify trends and provide insights for cost control.Reconciling accounts and resolving discrepancies to maintain financial integrity. Monitoring cash flow and ensuring funds are available for project needs.Assisting in the… Show more Managing financial records for construction projects and ensuring accuracy. Tracking expenses and revenues related to ongoing and completed contracts. Preparing detailed financial reports to support project budgeting and forecasting. Analyzing financial data to identify trends and provide insights for cost control.Reconciling accounts and resolving discrepancies to maintain financial integrity. Monitoring cash flow and ensuring funds are available for project needs.Assisting in the preparation of annual budgets and financial plans.Coordinating with project managers to ensure accurate financial reporting and compliance. Reviewing contracts and agreements to ensure financial terms are correctly implemented. Maintaining up-to-date knowledge of construction industry financial practices and regulations. Show less