Sameh Hamdy Email & Phone Number

• My job is to help potential customers understand, compare, and contrast the solutions that are available for buying, troubleshoot problems with their implementations that is to help ensure that the solutions work.
• persuading clients that product best satisfies their needs in terms of quality, price and delivery.
• providing pre-sales technical assistance and product education, and after-sales support services.
• searching for new clients who might benefit from company products or services.
• developing long-term relationships with clients through managing and interpreting their requirements.Vytru is a software company that is dedicated to developing software products for Microsoft Unified Communications.

• My responsibilities:
• Provide technical support to ADSL problems, troubleshoot fixed line issue through customer's visits.
• Install & Maintenance ADSL lines at Mansoura telecom Egypt Centrals.
• Responsible for wired, Wireless router configuration and troubleshooting.
• Work as A coordinator between the top management in Cairo and Mansoura team.
• Administrative work for managing the team work process through reports and sheets to the top management.Project:ADSL I_Sourcing For Vodafone.

Mansoura

• Providing ADSL technical and network problem resolution to end-users (customers)By performing a question diagnosis while guiding users through step-by-step solutions.My responsibilities:
• Deliver ADSL service and support it to end-users.
• ADSL troubleshooting and fixed line services.
• Diagnose, resolve technical hardware, software issues involving internet connectivity and more.
• Handling technical Calls.
• Follow up and make scheduled call backs to customers where necessary.Honor or award:Top Performer: Awarded as a top performer for great performance in getting results in a limited time and interacting with customers.

Mansoura, Egypt

• My responsibilities:
• Install and troubleshoot Microsoft Windows X P, Vista, 7, Windows Server.
• Maintenance and Installation Networks.
• Install new computers and Maintenance old computers (Hardware & Software ).