I am a highly motivated, adaptable and dynamic individual with experience in contact center planning and analytical roles across both the customer services and Contact centers sector. I possess excellent communication and organisational skills with an ability to converse with key stakeholders across all levels of the operation management.I am an outgoing and committed individual who strives to achieve excellence in all aspects of the work I do. I am motivated by seeing the end result and achieving above and beyond that desired outcome. I am extremely driven and enjoy driving change within my reporting lines I can be a part of creating success through clear leadership, commitment and experience.In me you will have a profit and competitive person with strong interest in people, process and sales. I believe in team work where possible and to develop and strengthen the forces individuals / groups possess to reach the goals the company has set up. By working with joy, clarity and involvement can also have fun while you work toward and achieve their goals. By holding the line I build results in the long term as well as here and now.Examples of different experiences that I had with me on the road is for personnel, coaching, analyzing reports, profit and budget responsibility, sales, project management, business and requirements set vendors.workforce ,management,operation managementPerformance Reporting Accuracy.Problem Solving and Decision Making.-Strong customer and service orientation.-Good verbal communication skills.-Ability to organize and communicate information clearly.-Problem-solving skills.-Highly dependable.-Team spirit and positive attitude.-Hands for performance and being ready to work long hours, if necessary- Ability to priorities own work against business needs.Specialties: workforce ,management,operation managementPerformance Reporting Accuracy.Problem Solving and Decision Making.