• Led a team of manual testers in developing and executing test plans for telecom services, including Fixed Voice, Fixed Broadband, and LTE Service projects.• Oversaw the identification, documentation, and resolution of defects, ensuring timely delivery of high-quality software products.• Mentored junior testers and provided guidance on testing methodologies and best practices.• Collaborated with stakeholders to understand project requirements and priorities.• Contributed to the continuous improvement of testing processes and methodologies.

• Developed and executed test cases for telecom services, including Fixed Voice, FixedBroadband, and LTE Service projects.• Identified and documented defects, and tracked their resolution using defect trackingtools.• Assisted senior testers in test plan development and execution.• Participated in team meetings and contributed ideas to improve testing processes.• Collaborated with cross-functional teams to ensure the quality of software products.

• Help customer make selections by building customer confidence; offering suggestions and opinions• Schedule, plan for resources, monitor, control undertake routine processing activities and close tasks / orders as required for the efficiency of business needs• Contributes to team effort by accomplishing related results as needed.

• Analyzing sales figures and forecasting future sales• Analyze inventory data and Initiates replenishment action• Provide competitor activity reports to ensure that Management team are fully informedat all times• Trained new hires in efficient service, and developed a rigorous training program.• evaluate employee performance, assess company training needs• Develop internal training policies and guidelines• Trained new hires in efficient service, and developed a rigorous training program.• evaluate employee performance, assess company training needs• Develop internal training policies and guidelines.

General customer inquiries, invoice questions, and customer complaints. Project aprofessional company image through phone interaction.• Handles customers in the best interest of both customer and company.• Provide customers with product and service information.• Recommend the best for customers to achieving customer satisfaction• Attending UAT meetings (User Acceptance Testing)