•Performed customer credit checks and advised on credit limit adjustments. • Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.• Achieved performance goals on consistent basis through… Show more •Performed customer credit checks and advised on credit limit adjustments. • Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.• Achieved performance goals on consistent basis through strong knowledge of industry best practices.• Exceeded collection target goals with assertive communication and negotiation skills.• Doing a professional and effective skip tracing to track down the un- contactable customers to get them paid immediately.• Dealing with all types of customer products who defaulted from various payment cycles.• Update account status records and collection efforts and to report on collection activity and accounts status.• Work as one team and solving other problems if necessary without any hurdle.• Monitor accounts to identify outstanding debts and update in the bank system.• Review collection queue to perform collection activities accordingly.•Check the customers who do not pay their due payments.•Review the customers list and make priorities for calling them based on the team leader instructions•Review the customer’s account and information and prepare notes or questions if available.•Call the customers based on priorities and instructions.•Negotiate with the customer and inform him by the due amounts, deadline of payment and the way of payment•Negotiate agreements and settlements within established guidelines•Update customer information, tracks and documents into customer interface system after each call.•Record the results of the call regarding the payments or deferring it.• Provide feedback to the team leader and the collection.• Monitored accounts for compliance with established payment plans and flagged those in violation. Show less

Dealing with all types of credit cards of customer who defaulted from various payment cycles. - Dealing with RAK Bank customers in a very professional manner and work with in the bank rules and policies. - To inform clients of further actions that may be taken to collect overdue, if no payment agreement can be reached. - Doing a professional and effective skip tracing to track down the un-contactable customers to get them paid immediately. - Update account status records and collection efforts… Show more Dealing with all types of credit cards of customer who defaulted from various payment cycles. - Dealing with RAK Bank customers in a very professional manner and work with in the bank rules and policies. - To inform clients of further actions that may be taken to collect overdue, if no payment agreement can be reached. - Doing a professional and effective skip tracing to track down the un-contactable customers to get them paid immediately. - Update account status records and collection efforts and to report on collection activity and accounts status. - Work as one team and solving other problems if necessary without any hurdle. Report directly to the manager on daily performance chart - Sending emails to their respective email address about their debts. - Monitor accounts to identify outstanding debts and update in the bank system. - Collect outstanding debts from the customers to achieve my designated target. - Review collection queue to perform collection activities accordingly. Show less

• Track down debtors using skip tracing, info referencing and other useful tools • Negotiate with debtors/customer to help them resolve the matter. • Investigated all payment arrears for various debt portfolios. • Managed communication with all debtors through telephone and field visit. • Coordinated with customers to help reduce bad debt. • Monitored member movements and performed internet research. • Developed strategies to achieve all debt collection activities. • Documented all member… Show more • Track down debtors using skip tracing, info referencing and other useful tools • Negotiate with debtors/customer to help them resolve the matter. • Investigated all payment arrears for various debt portfolios. • Managed communication with all debtors through telephone and field visit. • Coordinated with customers to help reduce bad debt. • Monitored member movements and performed internet research. • Developed strategies to achieve all debt collection activities. • Documented all member contact details in collection system. Show less

• Having powerful knowledge of procurement in fields of general products. • Ability of negotiation skills • Having knowledge of internal business & trading • Having knowledge of logistics – import and exports. • Familiarity of trading terms • Liaising with customers regarding orders and shipment. • Communicating with suppliers and customers for timely shipments and receiving or sending proposals shipping documents.