Head Of Cards Portfolio And Campaigns
Current
Feb 2022 - Present
AeroLeads people directory · profile
Sameh Osman Email & Phone Number
Head of Cards Portfolio and Campaigns
at
Banque du Caire
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Head of Cards Portfolio and Campaigns
Location
Egypt
Company size
Who is Sameh Osman? Overview
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Quick answer
Sameh Osman is listed as Head of Cards Portfolio and Campaigns at Banque du Caire, a with 2350 employees, based in Egypt. AeroLeads shows a matched LinkedIn profile for Sameh Osman.
Sameh Osman previously worked as AVP Cards portfolio at Mashreq Bank and Customer Retention and Loyalty Manager at Credit Agricole Egypt. Sameh Osman holds Guiding Tourism, Guiding Tourism from Ain Shams University.
Company email context
Email format at Banque du Caire
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Banque du Caire
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Profile bio
About Sameh Osman
Experienced Call Center Supervisor with a demonstrated history of working in the insurance industry. Skilled in Sales, Contact Centers, Management, Management Information Systems (MIS), and Leadership. Strong support professional with a Guiding Tourism focused in Guiding Tourism from Ain Shams University.
Listed skills include Team Leadership, Call Centers, Customer Service, Retail Banking, and 14 others.
Current workplace
Sameh Osman's current company
Company context helps verify the profile and gives searchers a useful next step.
Banque Du Caire
13 roles
Sameh Osman work experience
A career timeline built from the work history available for this profile.
Avp Cards Portfolio
Aug 2021 - Feb 2022
Customer Retention And Loyalty Manager
Mar 2020 - Aug 2021
Budget Manager And Segment Partner (Businesses Planning And Performance Analysis)
Dec 2016 - Mar 2020
Call Center Supervisor
Cib
Dec 2015 - Dec 2016
Call Center Team Leader And Mis
- Ensure daily service levels are met the bench mark .- Improve the voice of customer metrics (first call resolution / net promoter score / customers’ satisfaction with regards to the customer service rep) - Monitor and provide feedback to a team of 12-16 Agent- Handle calls escalated pass the escalations desk team.- Report and resolve any issues causing downtime.- Answer officer’s inquiries and publish periodic lessons learned to share across the unit.- Analyze daily agent-level reporting to identify opportunities for improvement and for praise to encourage continued positive results.- Handling emergency issues- Set up goals and objective for each Call center agent and to regularly evaluate their performance- Tracking results of internal and external campaigns.- Conduct regular team meetings to communicate new policies and cover refresher training topics as required.- Complete team attendance and payroll data.- Running daily motivation contests and games to maintain enthusiasm and drive competitive spirit on the floor.- Ensure team compliance with required company policies and local regulations.- Run Rewards and Recognition programs to motivate the officers to actively participate.- Achieve service, sales targets as per the business strategies.- Review on the type of sales sold by Call center agents.- Handling escalated cases for the repetitive customers.- Extract daily MIS and referrals.- Daily Review on last Maintainance sent to Central Ops.- Send Monthly Capacity Plan to the region.- Send Monthly Dashboard to the region.- Send Monthly Service indicators to the region- Review on the Monthly agent’s attendance.- Generate Monthly Pay out for the call center
Mar 2014 - Dec 2015
Acting As Retention Manger
Citibank Egypt
Dec 2013 - Mar 2014
Call Center Mis
Citibank Egypt
Jan 2013 - Dec 2013
Retention Mis And Operations
Citibank Egypt
Nov 2011 - Dec 2012
Call Center Operations Officer
Citibank Egypt
Dec 2007 - Nov 2011
Call Center Officer
Citibank Egypt
Jun 2006 - Dec 2007
Front Office Agent
Intercontinental Uae
Jan 2006 - Jun 2006
Front Office Agent
Mövenpick Airport Egypt
Dec 2004 - Jan 2006
Team & coworkers
Colleagues at Banque du Caire
Other employees you can reach at banqueducaire.com. View company contacts for 2350 employees →
BY
Bassam Yosri
Colleague at Banque Du CaireAlexandria, Egypt
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AA
Ahmed Abdelrahim
Colleague at Banque Du CaireCairo, Egypt
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AA
Asmaa Adel
Colleague at Banque Du CaireGiza, Al Jizah, Egypt
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MF
Merna Fayez
Colleague at Banque Du CaireCairo, Egypt
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HH
Hazem Hatem
Colleague at Banque Du CaireCairo, Egypt
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SH
Shereen Hamdy
Colleague at Banque Du CaireEgypt
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AM
Aya Mohamed
Colleague at Banque Du CaireCairo, Egypt
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MF
Mahmoud Fahmy
Colleague at Banque Du CaireCairo, Egypt
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SE
Sahar Elsayed
Colleague at Banque Du CaireCairo, Egypt
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MZ
Mohamed Zakareya
Colleague at Banque Du CaireCairo, Egypt
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Bassam Yosri
Colleague at Banque Du CaireAlexandria, Egypt
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AA
Ahmed Abdelrahim
Colleague at Banque Du CaireCairo, Egypt
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AA
Asmaa Adel
Colleague at Banque Du CaireGiza, Al Jizah, Egypt
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MF
Merna Fayez
Colleague at Banque Du CaireCairo, Egypt
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HH
Hazem Hatem
Colleague at Banque Du CaireCairo, Egypt
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SH
Shereen Hamdy
Colleague at Banque Du CaireEgypt
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AM
Aya Mohamed
Colleague at Banque Du CaireCairo, Egypt
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MF
Mahmoud Fahmy
Colleague at Banque Du CaireCairo, Egypt
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SE
Sahar Elsayed
Colleague at Banque Du CaireCairo, Egypt
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MZ
Mohamed Zakareya
Colleague at Banque Du CaireCairo, Egypt
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2 education records
Sameh Osman education
Guiding Tourism, Guiding Tourism
Ain Shams University
Education record
Youssef El Sebaee Language School
FAQ
Frequently asked questions about Sameh Osman
Quick answers generated from the profile data available on this page.
What company does Sameh Osman work for?
Sameh Osman works for Banque du Caire.
What is Sameh Osman's role at Banque du Caire?
Sameh Osman is listed as Head of Cards Portfolio and Campaigns at Banque du Caire.
Where is Sameh Osman based?
Sameh Osman is based in Egypt while working with Banque du Caire.
What companies has Sameh Osman worked for?
Sameh Osman has worked for Banque Du Caire, Mashreq Bank, Credit Agricole Egypt, Cib, and Citibank Egypt.
Who are Sameh Osman's colleagues at Banque du Caire?
Sameh Osman's colleagues at Banque du Caire include Bassam Yosri, Ahmed Abdelrahim, Asmaa Adel, Merna Fayez, and Hazem Hatem.
How can I contact Sameh Osman?
You can use AeroLeads to view verified contact signals for Sameh Osman at Banque du Caire, including work email, phone, and LinkedIn data when available.
What schools did Sameh Osman attend?
Sameh Osman holds Guiding Tourism, Guiding Tourism from Ain Shams University.
What skills is Sameh Osman known for?
Sameh Osman is listed with skills including Team Leadership, Call Centers, Customer Service, Retail Banking, Mis, Microsoft Office, Team Management, and Management.
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