I have been working in the National Telecom Regulator Authority (NTRA) of Egypt since 2006. Since that date I was appointed for different post in the NTRA which allowed me to develop a strong experience in different disciplines ranging from the telecom regulatory field....- Telecommunications professional with a proven track record of managing consumer policies and ensuring compliance with industry regulations. - Dynamic leader skilled in utilizing best practices to ensure compliance with established rules and regulations. - Experienced in conducting market research and analyzing user feedback to identify consumer needs and preferences.- Innovative problem solver with a talent for collaborating with cross-functional teams to develop and implement new features and enhancements. - Experienced and licensed tour guide fluent in Spanish, offering a wealth of knowledge and expertise to enhance the tour experience.
Listed skills include Customer Service, Leadership, Consumer Protection, Contact Center Management, and 6 others.