Responsible for managing and nurturing client relationships, particularly with high-net-worth individuals or corporate clients. Key duties include advising clients on financial products and services, understanding their financial goals, providing personalized financial solutions, cross-selling banking products, resolving client issues, and ensuring compliance with regulatory standards,(KYC high risk clients) Additionally, collaborating with other departments to deliver excellent customer service and achieve business targets.

Recommending and explaining banking services and products to clients based on their needs.Managing client bank accounts, including opening and closing accounts, and overseeing transactions.Presenting and selling banking services and products to existing and prospective clients.Preparing documentation to open or close accounts, including obtaining signatures, and assigning account numbers, when necessary.Processing applications for credit cards, safe deposit boxes, and loan requests.Discussing bank policies and procedures and any changes affecting policies and procedures, with clients.Resolving client queries and complaints.Performing administrative duties, such as data entry, as needed.

Roles & Responsibilities: - Own & manage the client relationship, resolving calls effectively & efficiently.- Ensure service level agreements are met & maintained.- Maintain professional work relationships with colleagues, managers and supervisors