Sameh Taha Email and Phone Number
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Results-oriented and customer-obsessed CX Leader with a proven track record of driving exceptional customer experiences. A strategic leader with extensive experience in building and transforming customer care services in the technology sector. Critical thinker, skilled in devising and implementing customer centric lean models to accelerate delivery of value and enhance customer experience. Proven ability to orchestrate cross-functional executives towards achieving value drivers and building consensus around core objectives. Demonstrated ability to lead global teams through growth and transformation, consistently delivering exceptional results.
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Cloud Service Delivery ManagerSas Apr 2024 - PresentUnited States -
Global Head Of Professional Services EngagementCisco May 2021 - Apr 2024North Carolina, United StatesLeading Cisco Professional Services Engagement function providing resoucing solutions to enable global delivery for Professional Services projects across AMER, EMEAR and APJC. -
Leader, Americas Professional Services Engagement DeskCisco Aug 2018 - May 2021North Carolina, United StatesAmericas Regional Manager of Global Staffing Team providing resourcing solutions to enable delivery of Professional Services across Americas.
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Service ManagerCisco Oct 2012 - Aug 2018North Carolina, United StatesManaged multiple global customer support services: Global Licensing Operations, Cloud Frontline Support, TAC Access, Service Relations and Smart Services Bureau. Responsibilities included customer experience and process definition, acquisition integration, service introductions, KPIs definition, performance optimization, persistent escalation management, stakeholder management, automation and innovation management and vendor management.
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Team ManagerXceed Feb 2010 - Sep 2012Cairo, EgyptBuilt and lead incubation support for Cisco Smart Services. Responsibilities included operations/team management, customer experience optimization, client and stakeholder relationship management, KPI definition, performance management and process definition and optimization.
Sameh Taha Skills
Sameh Taha Education Details
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Master Of Business Administration - Mba -
Faculty Of Arts Helwan UniversityLinguistics
Frequently Asked Questions about Sameh Taha
What company does Sameh Taha work for?
Sameh Taha works for Sas
What is Sameh Taha's role at the current company?
Sameh Taha's current role is Service Delivery Leader @ SAS | MBA.
What is Sameh Taha's email address?
Sameh Taha's email address is sa****@****sco.com
What is Sameh Taha's direct phone number?
Sameh Taha's direct phone number is (800) 553*****
What schools did Sameh Taha attend?
Sameh Taha attended Nc State Poole College Of Management, Faculty Of Arts Helwan University.
What skills is Sameh Taha known for?
Sameh Taha has skills like Contact Centers, Telecommunications, Cisco Technologies, Call Centers, Technical Support, Cross Functional Team Leadership, Project Management, Service Management, Business Strategy, Business Analysis, It Release Mangement, Process Improvement.
Who are Sameh Taha's colleagues?
Sameh Taha's colleagues are Ruben Sanchez Garcia Huertos, Maria Cortes, Asunción López Mora, Hritik Mathur, Margelet Jones, Carolina Akune, Jane Xue.
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