-Provide Technical Support to Software Users-Assist with discovering software bugs by analyzing the logs-Create Technical Documents and Manuals

-super-sees the activities of all technical support to ensure that they deliver excellent customer service, and provide customer guidance.- meet all customer expectations and keeps track of all performance indexes which include incoming calls, outgoing calls, and open aged calls.- creating and implementing support to all customers’ queries, assesses team performance, and redefines customer services with the support of management.-Determining project requirements and developing work schedules for the team.-Delegating tasks and achieving daily, weekly, and monthly goals.