Samantha Reilly Email & Phone Number

United States

Managed a team of 150+ agents responsible for retrieving over 30,000 medical records and bills monthly for a large personal injury law firm from healthcare facilities.Oversaw vendor management, ensuring seamless coordination and quality service delivery from external partners.Designed and implemented training programs to enhance the skills and efficiency of the medical record retrieval team.Developed, documented, and implemented standard operating procedures to streamline retrieval processes and ensure consistency.Ensured HIPAA compliance across all retrieval activities, safeguarding patient information and maintaining confidentiality.Led initiatives to improve technology and products used by the team, enhancing retrieval speed and accuracy.Utilized project management principles to oversee complex retrieval projects, from initiation to completion, ensuring timely and accurate delivery of medical records and bills

Brooklyn, New York, United States

Assisted in the creation and implementation of processes and procedures to support the shared service program.Audited vendor bills for fee compliance, ensuring accuracy and adherence to agreed-upon rates and contract terms.Conducted comprehensive reporting and data analysis to track performance metrics, identify trends, and improve retrieval processes.Managed escalations from internal customers, providing timely and effective resolution to issues and concerns.Collaborated with cross-functional teams to align processes with broader firm objectives and client needs.

Brooklyn, New York, United States

Participated in a pilot program that evolved into a shared service program for a large personal injury law firm.Managed client relations, serving as the primary point of contact for 250 +clients, addressing inquiries, and providing updates on case progress.Tracked client treatment, ensuring all medical treatments, records, bills, and appointments were documented and updated in case files.Drafted demand letters, summarizing case details and medical treatment for submission to insurance companies and other parties.Collaborated with the operations/product team to map out shared services needed to support personal injury case managers, enhancing overall efficiency.Monitored case progress, ensuring all deadlines and milestones were met, and utilized case management software (Litify) to document.

Delivered exceptional service to new and long-standing clients by attentively addressing concerns and developing effective solutions.Managed a portfolio of 60-70 law firms, taking full responsibility for contract renewals at the end of their agreements.Ensured high client retention rates by consistently providing outstanding service throughout the duration of their cases.Addressed customer complaints and inquiries promptly, expediting resolutions to maintain client satisfaction.

New York, New York

New York, New York

Managed and qualified a pipeline of clients, providing consultation, education, and strategic recommendations to successfully sell Yelp's advertising programs through a high volume of outbound sales calls.Demonstrated a deep understanding of advertising solutions to adapt and tailor product recommendations swiftly to meet client needs.Ensured client retention by delivering comprehensive onboarding, training, and continuous customer support throughout the duration of their advertising campaigns.

Charlotte, North Carolina Area

Oversaw and developed multiple social media campaigns. Handled logistics for large-scale fundraising events. Organized and obtained donations/sponsors for events.

Bachelor Of Arts - Ba, Spanish Language And Literature

Activities and Societies: Kappa Kappa Gamma Alpha Lambda Delta Gamecock Spanish Club

Spanish Language And Literature

I studied abroad in Barcelona, Spain during the Spring 2016 semester.