Samer Maher Email & Phone Number

• Partners with customers, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. • Drive and manage a fast and smooth Customer activation and Adoption Plan• Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. • Displays product/application understanding through more customized presentation demonstrations to customers and at conferences and events.• Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth• Provide standard methodology guidance on the Landing Zone in alignment with our Workload Architects activities• Responsible for participating in customer engagements to collaboratively design and implement solutions. • Equip the customer with the relevant knowledge for early usage• Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization• Monitor and predict consumption fluctuations, define and execute corrective actions• Pro-actively monitor burn rates and provide consumption forecast• Assess churn risk and formulate mitigation plan• Detect and flag potential new workloads or new implementation opportunities• Drive Go Live Assurance to guarantee success in this Critical Milestone for the customer• Provide “Longer Term” customer assistance on environment already in Production through Operations • Share and/or recommend customer/ industry specific standard methodologies & content• Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams to formulate a resolution plan• Serves as a technical point of contact for customers on technical cloud solutions and customer success. Further builds business and technical acumen.

Cairo, Egypt

• Meet and exceed monthly targets for the number of solution assessments to be delivered.• Act as the key technical expert for solution assessment execution.• Manage customer On-boarding programs within expected time-frames• Support customers run 1st party and/or 3rd party ISV tools.• Orchestration and alignment between External and Internal stakeholders.• Prepare technical insights and key scenarios required to drive the right technical and business solution outcomes.• Scope the technical Cloud design for customer solutions.• Drive Cloud Economics discussion with Customers.• Select optimal migration paths for the customer, build migration and consumption plans.• Confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought.• Alignment and handover of the migration plans to migration partners.

• Obtain high customer and partner satisfaction with the FastTrack Application Readiness service• Drive customer and partner success through effective facilitation of application remediation• Build and maintain strong relationships with multiple contacts within assigned customers and key decision makers• Drive the team to meet and exceed the App Assure’s yearly targets.• Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams.• Manage customer and partner Onboarding programs within expected timeframes• Lead cross functional teams using project and stakeholder management capabilities to provide adequate issue resolution and successful results. • Provide high quality data back to the product teams to help drive service improvement• Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows as a Service (WaaS), Office Pro Plus, Windows Virtual Desktops , Windows Servers , Edge Chromium and Azure• Gather input from the customer to determine their application remediation needs and effectively track progress of their application readiness activity.• Collect, analyze, and communicate key application compatibly feedback to improve the Windows product and end to end FastTrack Application Readiness process.

• Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments • As appropriate, determines which tool(s) to use to resolve issues including running tests • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment • Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status• Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution• Validates technical information and issues early warning and disseminates information as needed• manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers

• provide a professional technical first point of contact for the customer. • accurately log all incidents/inquiries in a timely and effective manner. • Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible• Perform primary investigations and troubleshooting to customer’s reported incidents in all IT services supported by the team (Microsoft Exchange, SMTP, Security, etc.) • Ensure cases are allocated to the next appropriate ‘next step’ as part of the case flow process. • Provide continual updates to the Customer and use escalation process internally or with 3rd party vendors when necessary to meet contractual and performance objective. • coordinate with all the necessary Orange departments or 3rd party vendors to achieve fault resolution within SLA definitions. • Document all troubleshooting and case management actions via the ticketing systems.• Coach and mentor employees• Deliver technical security trainings • Newly hires on-boarding programs

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Networks Engineering

International General Certificate Of Secondary Education