Samer S. Email & Phone Number

Baghdad Governorate, Iraq

Responsible for managing the end-to-end procurement process to ensure the company has the right materials, equipment, and services for uninterrupted operations. This includes overseeing internal purchasing activities, material sell-out, and managing relationships with local contractors. I am focused on negotiating and securing the best price, quality, and delivery terms for materials and services, ensuring compliance with contracts, company policies, and regulatory requirements.I also analyze market trends and supplier performance to optimize purchasing strategies and drive cost savings. In addition, I coordinate closely with the supply chain, production, and finance teams to forecast material needs and ensure timely deliveries. I manage vendor contracts, and implement procurement best practices to maintain operational efficiency. Finally, I ensure accurate documentation and timely delivery of invoices to the accounting department for smooth financial reconciliation and reporting.

• Vendor Management: Spearheaded the identification, evaluation, and selection of suppliers and service providers, fostering positive relationships to ensure the timely and high-quality delivery of services.• Cost Negotiation: Demonstrated expertise in negotiating favorable terms and conditions with suppliers and service providers, securing cost-effective agreements without compromising on quality standards.• Procurement Planning: Collaborated closely with department heads to formulate comprehensive procurement plans, diligently understanding specific needs and budgetary constraints to optimize resource allocation.• Market Research: Stayed abreast of market trends, supplier capabilities, and industry best practices, utilizing this knowledge to make informed procurement decisions that aligned with organizational objectives.• Budget Control: Monitored and exercised control over procurement budgets, ensuring a judicious and cost-effective approach while strictly adhering to financial guidelines.• Contract Management: Spearheaded the drafting, review, and management of contracts and agreements with suppliers, meticulously addressing terms, conditions, and performance metrics to safeguard organizational interests.• Quality Assurance: Ensured the purchased goods and services consistently met and exceeded established quality standards and specifications.• Compliance: Maintained unwavering adherence to procurement policies, legal requirements, and ethical standards, fostering a culture of integrity and transparency.• Reporting: Generated comprehensive reports on procurement activities, costs, and savings, providing insightful data for management review and strategic decision-making.

Baghdad, Iraq

• Demonstrated meticulous adherence to and enforcement of company procurement policies and procedures, ensuring operational compliance and efficiency.• Conducted thorough reviews, comparisons, and analyses of products and services, culminating in informed approvals that aligned with strategic objectives and cost-saving goals.• Managed and meticulously maintained comprehensive purchase and pricing records, enhancing the accuracy and reliability of financial reporting and budgeting.• Updated and maintained supplier information databases, including delivery schedules and product ranges, ensuring data accuracy and optimizing supply chain operations.• Fostered strong, collaborative relationships with suppliers through effective communication and negotiation, securing advantageous terms and contributing to reliable supply chain continuity.• Led the strategic evaluation and selection of new suppliers, incorporating rigorous criteria to assess quality, reliability, and cost-effectiveness, thus supporting business growth and procurement efficiency.• Developed and presented detailed cost analysis reports and procurement plans, providing actionable insights that informed strategic decision-making and budget planning.• Exhibited exceptional verbal and written communication skills in English, facilitating clear and effective interactions with internal and external stakeholders.• Devised and implemented strategic plans for the acquisition of equipment, services, and supplies, ensuring alignment with organizational goals and project requirements.• Leveraged advanced analytical skills to identify and capitalize on cost-saving opportunities, achieving significant reductions in procurement expenses without compromising on quality or service delivery.

Iraq

• Conducted in-depth observation and analysis to understand customer expectations, needs, preferences, and shopping motivations, gaining insights into diverse customer personas. This enabled a tailored approach to meet varied customer profiles effectively.• Spearheaded customer segmentation within the store, categorizing clientele based on their clothing styles, which facilitated targeted marketing and personalized shopping experiences.• Utilized sales data analysis to prioritize the promotion of specific merchandise, coupled with strategic visual merchandising initiatives. This approach significantly enhanced sales potential and maximized revenue generation.• Determined the optimal product mix for the store, aligning inventory with seasonal and occasional demands, ensuring availability of sought-after products to meet consumer needs.• Stayed ahead of industry trends to accurately forecast sales potential, positioning the store to capitalize on emerging opportunities and customer preferences.• Collaborated closely with the headquarters' merchandising team to align store-level strategies with overarching corporate goals, ensuring a cohesive approach to product selection and presentation.• Played a pivotal role in evaluating and ranking future collections for their alignment with the store’s customer base needs, expectations, and preferences, ensuring a high level of customer satisfaction and loyalty.• Developed and implemented comprehensive merchandising strategies that struck a fine balance between meeting customer expectations and achieving the company's financial objectives.• Strategically managed markdowns, promotions, price adjustments, and clearance strategies to optimize stock levels, drive sales, and maintain a competitive edge in the market.

Baghdad

• Played a vital role in comprehending and contributing to the realization of Customer Care strategy and plans, actively engaging in the achievement of objectives and targets set by the department.• Executed the implementation of meticulously crafted policies and procedures within the Customer Care Department, ensuring alignment with organizational goals and industry best practices.• Demonstrated proficiency in receiving and responding to customer inquiries, providing comprehensive information on Zain's products, services, and promotions through inbound calls. Ensured accurate and timely communication to meet customer needs.• Proactively escalated cases when necessary, ensuring swift resolution and efficient handling of customer queries, reinforcing Zain's commitment to outstanding customer service.• Actively engaged in upselling and cross-selling products/services, contributing to increased sales and revenue generation, while maintaining a customer-centric approach.• Managed communication channels, including calls and emails, to solicit valuable customer feedback, enabling the organization to enhance products, services, and promotions based on customer insights.• Upheld a standard of professional and courteous communication, consistently delivering high-quality service to customers, thereby preserving and enhancing overall customer satisfaction.• Actively supported the development of new services/products, ensuring alignment with customer needs and contributing to the continuous improvement of the overall quality of Zain's products and services.• Executed tasks in accordance with established plans, policies, and procedures, demonstrating a commitment to operational excellence and efficiency.