Samer Mokdad Email & Phone Number

Dubai

• Professional Services and Regional Projects Manager; November 2015 – PresentCustomer Accounts: MEA & Europe Regions customers Managing multiple regional client engagements for IT projects in areas of WAN Optimization.
• Maintaining ongoing relationship with some of the biggest customers, driving a consistent customer experience while ensuring customers derive business value from the Riverbed platform by painting a vision and path to.
• Building success plans, tying capabilities to the customer's desired outcomes, including goals and KPIs for measuring progress.
• Helping drive incremental revenue by working closely with the sales teams to strategize on paths to expanding our platform footprint within covered accounts Show less

Dubai

Telcordia (Ericsson Acquisition)Customer Accounts: MEA region customers Managing multiple regional client engagements and full project life cycle deliveries of contracts for small and large scale IT transformation OSS software projects composed of software solutions for Planning & Engineering, Fulfillment, Service Assurance, Service Quality management.

Dubai

 Handled all professional services and project/program management for MEA region. Managed regional client engagements and full project life cycle deliveries of 4’M Eur (yearly average) contracts in customized security software solutions interfacing fixed/mobile voice & IP based network elements (Cisco, Nortel, Nokia Siemens, Huawei, Italtel, Sandvine.

 PM resource management - prioritization and balancing of Project Management resources. Contribution in tendering and project start-up phase. Deployment in regional projects of PM related processes and tools: project cost and progress management, project contract management, service delivery performance metrics processes and performance reporting..

Customer Accounts: Orascom Mobilink (3 years) & Telenor (2 years) Responsible for execution of new projects/contracts with full technical and commercial responsibility (profit & loss responsibility) throughout the complete customer life cycle for IT software solutions such as BSS: Intelligent Network (Prepaid Billing Systems), OSS: Voucher Management.

 Planned and managed all phases of the solutions/product integration process, including requirements definition, technical analysis and design, risk assessment, scheduling, realization, validation, integration, delivery and acceptance. Coordinated green field rollout of a new GSM operator network (MTC Vodafone) for the IT based Value Added Services and.

Customer Account: Etisalat Cross team collaboration and coordination with the customer, support team and the local integration team members to implement strategic technical implementation and integration plans. Bridged and maintained client relationships while demonstrating a strong focus on client needs, requirements gathering and conflict resolution..

 Performed product support duties: Comprehensive system testing and system approval before delivery to customer. Provided technical support for customer engineers and site engineers (over 20 worldwide projects) focusing on troubleshooting application, clustering, volume management and network configurations. I also participated in the creation of.

Long Term Network Planning Department Built and developed tools for voice and SS7 signaling network dimensioning and optimization (Traffic Engineering). Created tools to provide statistics on the mobile network (Traffic, CPU utilization, number of blocked calls, etc) Subscriber traffic forecasting and budget planning for transmission bandwidth.

Mba, Business Administration

MBA degree awarded with Distinction/Honors. International Triple Accreditation: AMBA, EQUIS and AACSB Ranked in Top 20 Europe & Top 50.

Certified Itil V3 Foundations & Certified Prince2 V2009 & Certified Cobit V4.1

Certified Pmp (Pmi)

Also Certified PM@Siemens (Project Manager) Siemens AG

Bachelor Of Engineering, Electrical / Major In Telecom