Sam Esterman Email & Phone Number

Brooklyn, Ny

Oversaw all operations within two fast-paced Brooklyn bar/restaurants catering to a diverse demographic of patrons.Mentored 40+ staff to provide impeccable customer service and uphold the sterling reputation of both establishments.Conceptualized and brought to life an ambiance for the two establishments that positioned them to patrons aswelcoming, lively, and local.Curated the contents of the food & drink menu and oversaw the final presentation of each item.Conducted market research to gain in-depth knowledge of the needs and expectations of young creative professionalsin Williamsburg to tailor offerings to their demographic.Directed all components of human resources, budgeting & financial planning, vendor relationships & inventory, andrecordkeeping, payroll, and lease negotiations.

Brooklyn, Ny

Overhauled all operations within a local Italian restaurant and its affiliated wine bar across two locations.Revamped ordering system and optimized record-keeping practices to drive profits.Rebranded the aesthetic components of the spaces and redesigned menus to create a consistent visual identity andelegant atmosphere within the establishments.Streamlined training protocol for new hires to enable them to uphold the prestige of the brand.Implemented a new delivery system for tracking orders and dispatching drivers with precision and accuracy.

Brooklyn, Ny

Designed schematic drawings for prospective building owners and keyholders to show pathways and entry points ofWiFi hardware and infrastructure.Oversaw the installation of WiFi routers for corporate & private clients in close coordination with stakeholders such asbuilding security, superintendents, owners, and tenants to ensure swift connectivity.

New York City, New York

Directed staff and stakeholders harmoniously across four divisions to develop a united mission and highly memorableuser experience for students and clients at a prestigious culinary school.Managed a team of 50+ employees on the front-of-house, back-of-house, and customer service teams and routinelyinformed the CFO & COO of ongoing developments.Created a healthy learning environment for chefs-in-training and additionally enabled the space to be used forcommunity events.• Created and enhanced existing interdepartmental strategies to maximize productivity and operating efficiencies. with food and material delivery, security procedures, interior upkeep, marketing strategies, and website design, leading to an increase in customer satisfaction, more efficient service, and a safer work environment. • Developed customer service management database to effectively track customers information to more specifically target repeat opportunities, increase gift certificate sales, and reduce service inaccuracies.• Created and formalized standard email and phone practices to enrich and ensure consistent communication to customers., decreasing the amount of time customers waited for a response by over 50%.