Provides complex design and systems engineering configurationsPartners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) casesMaintains a high level of technical knowledge of F5 and the relevant industryUtilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectivesParticipate in the development and support of presentations for customers and partnersClearly articulate technical elements of the F5 value proposition to customers and partnersMaintain knowledge of competitive landscape and share knowledge with CAT teamContribute to the creation of case studies, white papers, and media articles for customers and/or partnersFoster a collaborative, team-based environment, sharing best practices and building lasting relationshipsEffectively negotiate and pursue conflict resolutionActively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programsPartner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needsUnderstand and effectively utilize F5 organizational resourcesConsistently provide world-class customer service during pre-sales, implementation, and post-sales activitiesLead strategic (organizational) opportunitiesWell developed SME focus for one technologyDeliver customized product presentations using an advanced solution-based sales approachProactively provide consultative supportCreate customer documentation for POCUnderstand business requirements involved with technical account strategyWork effectively with Engineering, Product Development, and Technical Support organizationsSolve problems independently and creativelyPerform other related duties as assigned

Professional Services Engineer:Performs consulting project activities, ranging from client identification to final invoicing to engagements requiring varied interpersonal and technical skills.Assumes technical responsibilities that may include, but are not limited to, problem identification, systems architecture definition, hardware/software specification, design, implementation, testing, client training and solution deployment.Performs project management activities that may include, but are not limited to, interaction with company and client managers, monitoring of cost/scheduling, project cost estimating, proposal generation and invoicing.Identifies additional product/services opportunities in customer organization.Manages customer interaction and engagement, including project scoping, Statement of Work development, deliverable documentation and follow-up.Maintains working proficiency in F5 products and technologies through self-directed and formal training.

On-site support of various clients network infrastructure in the DC Metro AreaLeading assessment and conversion projectsConsulting on various aspects of LAN/WAN administration both on-site and remotelyDeveloping network and systems documentation as neededProviding client user assistance and training as needed

Trained technical classes covering Basic Network Concepts, Network+, Security+, F5 LTM Essentials, F5 LTM Advanced Topics. Guided applications classes covering the Microsoft Office Suite (2003 and 2007). Coordinated onsite and remotely accessed classes. Responsible for developing and delivering custom training for clients based on interpreting customer business needs and requirements. Evaluated on a daily basis by clients and scores monitored by Microsoft; Awarded by clients an average instructor score over 9.5 out of 10 points.

Designed and implemented the technology program, directed and evaluated programming and robotics staff, planned the use of space and organization of time. Responsible for setting up and maintaining all network devices and ongoing troubleshooting.

Instructed children ages 6-16 in computer programming. Programming languages included Visual basic, Logo, Java and C++.