Sam F. Email & Phone Number

Toronto, Ontario, Canada

Lead a team of senior consultants and strategists driving smart building strategic, operational, technical and innovative solutions for diverse clients within the real estate industry, such as commercial real estate, life sciences, corporate occupiers, multi-family, retail, government, and supporting developers in design/construction, all within a cybersecurity framework while leveraging various digital technologies, platforms, and smart connected devices to support corp – business outcomes.… Show more Lead a team of senior consultants and strategists driving smart building strategic, operational, technical and innovative solutions for diverse clients within the real estate industry, such as commercial real estate, life sciences, corporate occupiers, multi-family, retail, government, and supporting developers in design/construction, all within a cybersecurity framework while leveraging various digital technologies, platforms, and smart connected devices to support corp – business outcomes. To date, advised on close to 10M+ sqft in real estate portfolios.Advised top Fortune 500 companies to look at their real estate portfolio within the IoT or Operations Technology cybersecurity risk profile based on the investment posture of certain assets and their JV partners, asset classes, and associated high-calibre tenants. Supported various engagements with strategic outcomes focusing on utilizing technology, process and change management to improve building efficiency, ESG reporting and tenant experiences. Responsibilities include developing statements of work, managing budgets, overseeing resources, and managing consultants. Show less

Toronto, Ontario, Canada

Working closely with the Real Estate Services team to promote the value of technology as an enabler to Smart Building design and tenant satisfaction; helping internal and external clients understand the value of data-driven building technologies in a commercial, retail, industrial and residential real estate portfolio to better leverage technology, data, and IoT solutions to drive value to the business, and deliver sustainable solutions.

Toronto, Canada Area

Manage the planning and execution of various IoT technology in some of the top Global Fortune 500 companies in a secure manner, such as digital signage, IoT networks, content management, AI, and data analytics.- Manage various vendors and partners and associated deadlines and communicate expectations- Communicate to all stakeholders milestones and risks- Manage the project end to end: planning, hardware, implementation, budget, resources, post-deployment issues, lessons learned and… Show more Manage the planning and execution of various IoT technology in some of the top Global Fortune 500 companies in a secure manner, such as digital signage, IoT networks, content management, AI, and data analytics.- Manage various vendors and partners and associated deadlines and communicate expectations- Communicate to all stakeholders milestones and risks- Manage the project end to end: planning, hardware, implementation, budget, resources, post-deployment issues, lessons learned and increase the operational efficiency of deployment- Manage stakeholder expectations- Identify risks and mitigate accordingly- Adhere to client deployment budgets and deadlines Show less

2300 Yonge Street, Toronto, Ontario

An experienced technologist: bringing IT architecture designs and technology solutions to our open, scalable, and secure assets based on enterprise security experience and certifications. Allowing our assets to be connected in an innovative, secure manner: leveraging digital and data to converge the online and offline to engage customers, clients, and operational staff.Lead operational and strategic planning, including fostering innovation planning projects following PMI… Show more An experienced technologist: bringing IT architecture designs and technology solutions to our open, scalable, and secure assets based on enterprise security experience and certifications. Allowing our assets to be connected in an innovative, secure manner: leveraging digital and data to converge the online and offline to engage customers, clients, and operational staff.Lead operational and strategic planning, including fostering innovation planning projects following PMI methodologies.Solid project management skills and maintain/deliver multi-million-dollar projects within the budget of capital improvement plans. Work with stakeholders to define business and systems requirements for new technology implementations.Develop and implement all governance, standards, policies, and procedures. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.Manage staff, including recruitment, training, development, and disciplinary actions.Establish and maintain written and verbal in-person communications with all levels of the organization. Show less

2300 Yonge Street, Toronto, Ontario

I am a seasoned IT Manger, leader, technical and customer focused, providing business solutions with great communication and operational management skills. Significant enterprise technical Infrastructure and management experience. Wearing many hats: project manager, team motivator, manager, IT PR representative, I have a unique ability to manage multi-disciplinary projects and the ability to navigate through complex challenges. I have great qualities such as: - Understanding my… Show more I am a seasoned IT Manger, leader, technical and customer focused, providing business solutions with great communication and operational management skills. Significant enterprise technical Infrastructure and management experience. Wearing many hats: project manager, team motivator, manager, IT PR representative, I have a unique ability to manage multi-disciplinary projects and the ability to navigate through complex challenges. I have great qualities such as: - Understanding my audience: business drives corp technology solutions based on business requirements, speak French fluently, business savvy, technical and know how and when to deal with difficult clients. - Project delivery: I do not care who gets the credit as long IT gets a win. - Big ideas are great: execution is where it matters, I execute. - I am the calm one when there is a fire: I run towards the fires. - I manage 8 technical Tier 2 analysts, responsible for customer and technical incidents, project implementation and escalations concerning internal and external related technical issues. Great with acquiring and maintaining talent, managing staff performance: promoting team collaboration, team knowledge management, coaching, mentoring, training, interviews of new hires, termination, process of disciplinary actions if and when necessary.- Lead IT operational and strategic planning, including fostering innovation, planning projects following PMI methodologies. Solid management skills and maintain/deliver multi-million dollar projects within the budget. Managing client communications and expectations.- Manage day-to-day IT operation of all assigned staff, technology (W/Intel infrastructure coast to coast with more than 80 servers, and 500 desktops) through SCOM, SCCM, and SCSM, MDM, UDS, BES and vendors or contractors for all work scheduled, assigned and to be assigned that it is being reviewed. Feel free to reach out if you want discuss technology or soccer. Show less

2300 Yonge Street, Toronto, Ontario

Technical Analyst, involved in various technical projects towards the betterment of RioCan’s IT infrastructure, messaging, security, offering tactical insight, innovative solutions, great customer oriented technical support services, coaching, mentoring and training of new resources. Excellent customer service. Excellent knowledge of windows environments, Desktop, AD, and Exchange. Great vision and innovations on streamlining support processes adhering to ITIL and Microsoft… Show more Technical Analyst, involved in various technical projects towards the betterment of RioCan’s IT infrastructure, messaging, security, offering tactical insight, innovative solutions, great customer oriented technical support services, coaching, mentoring and training of new resources. Excellent customer service. Excellent knowledge of windows environments, Desktop, AD, and Exchange. Great vision and innovations on streamlining support processes adhering to ITIL and Microsoft standardsGreat IT leadership skills in team focus, coaching, mentoring, training, and project implementation through leadership. Show less

- Coached a five-person team of technical agents in delivering hardware and software support (e.g. Lenovo desktops and laptops, printers, scanners, barcode readers, Microsoft Office, proprietary software) across 5 locations within Canada and the US. - Provide coaching, training, mentoring, on calling scheduling for on 24 on-call support, vacation requests and performance reviews for staff.- Conduct weekly business internal management meetings to discuss the progress of ongoing… Show more - Coached a five-person team of technical agents in delivering hardware and software support (e.g. Lenovo desktops and laptops, printers, scanners, barcode readers, Microsoft Office, proprietary software) across 5 locations within Canada and the US. - Provide coaching, training, mentoring, on calling scheduling for on 24 on-call support, vacation requests and performance reviews for staff.- Conduct weekly business internal management meetings to discuss the progress of ongoing projects, deliverables, and incident and problem management issues. - Provide support, training, system configuration of the network, hardware, proprietary software and peripheral documentation, communications and reports on improvements, solutions, processes and procedures of support, incidents, outages, and surveyed customer feedback. - Support approx 350 users in Lotus Notes, archiving, ID’s, and training. - Document solutions, training documents, system configuration of network, hardware and software applications (Microsoft and proprietary).- Administer accounts on applications such as VPN, Windows Active Directory… - Negotiate with 3rd party vendor contracts for maintenance agreements along with purchasing quotes, requisition forms and approval processes (Recall, Iron Mountain, LANDesk, Dell, CDW).- Process and implement Change Requests on a user and/or departmental level for both hardware and software. Show less

Toronto, Ontario

Managed a team of 10 technical agents, supporting various financial services and clients: Interact, Sunoco, and services such as: Online Debit Transactions (IOP/IDP) for financial institutions such Bank of Montreal, and CIBC. - Managed VPN security accounts and permissions. - Provided technical support through HEAT ticketing system and ITIL’s best practice.- Provided employees with coaching, training, mentoring, recognition, and performance evaluations.- Contributed to the… Show more Managed a team of 10 technical agents, supporting various financial services and clients: Interact, Sunoco, and services such as: Online Debit Transactions (IOP/IDP) for financial institutions such Bank of Montreal, and CIBC. - Managed VPN security accounts and permissions. - Provided technical support through HEAT ticketing system and ITIL’s best practice.- Provided employees with coaching, training, mentoring, recognition, and performance evaluations.- Contributed to the continuing of the development of the Support Service Desk through research of methods of improvements, constant monitoring and feedback.- Managed monthly team budget, performances, reviews, expenses and over time…- Conducted management meeting to communicate new process, and new client support services. - Improved Client Service Level Agreement (SLA’s) for incidents, service availability, escalations, notifications, recovery…. by 30%. Previous SLA’s varied from 60% to 69%.- Re-modeled teams shifts, rotational scheduling, evaluation of team members strengths to schedule according to proper volume and issues of calls, which increased productivity, and team moral. - Successfully attend an internal ITIL Foundation training, emphasizing on incident, problem and change management, tailored to support Emergis’s customer environment. Show less

Toronto, Ontario

Senior Technical Support Representative: Mar ‘06 – Aug ’07 With the Yellow Pages Group client and Technical Bilingual Customer Support Team Leader Dec ‘04 – Mar ‘06 CGI: - Supervised 8 staff members, supporting Canada Post, Teknion, Nova Scotia Power, and Innovapost: - supporting approx: 800 internal users, and 300 external off site sales representatives. - Managed, secured user data, granted and assigned permissions through MS AD ‘03. Administered Microsoft File and Print Server. - Conducted… Show more Senior Technical Support Representative: Mar ‘06 – Aug ’07 With the Yellow Pages Group client and Technical Bilingual Customer Support Team Leader Dec ‘04 – Mar ‘06 CGI: - Supervised 8 staff members, supporting Canada Post, Teknion, Nova Scotia Power, and Innovapost: - supporting approx: 800 internal users, and 300 external off site sales representatives. - Managed, secured user data, granted and assigned permissions through MS AD ‘03. Administered Microsoft File and Print Server. - Conducted incident management meetings with management to review all critical incidents. - Provided support for hardware, software, and telephony incidents for issues via Remedy ticket assignments, through phone and e-mail 24 / 7. - Provided support, trouble shooting, repairs, upgrades and maintenance (software / hardware) approx 1200 hardware units ranging from Windows 2000 and XP, IBM Desktops, Lenovo ThinkPad laptops, IBM Servers, Xerox all in one high network traffic copier/printers/scanners/Blackberrys. - Supported, configured and installed phone/voice systems, through IMACs, and cabling. - Maintained 3rd party service vendor relationships with Pitney Bowes, and Canon for printer support. - Lead onsite project in a team effort to migrate users from Novell 4.0 to Windows A.D. 2003. - Lead onsite project in a team effort to standardize all desktops and laptops, along with deploying secure images, managing all hardware inventory assets being deployed and returned to the IS department for secure data and hardware disposal. - Oversaw project to upgrade all hardware units, with a secure anti-executable application: Faronics. - Providing training, coaching, scheduling, managing performance and reviews, setting objectives, handling escalations, review of SLAs with team members through ITIL standards. - Developed and directed projects to improve help-desk support capability: i.e. development of knowledge base application, Disaster Business Recovery Project to insure business continuity. Show less

Mississauga, Ontario

- Provided 1st, 2nd and 3rd level support for resolving all user hardware related problems and requests for printers, modems, scanners, servers, laptops and PCs in a network environment.- Supported up to 7,000 users across Canada in English and French, through phone calls, e-mails walk in’s, on call, remote support: 24 / 7 support.- Administered MS Exchange 2000: maintained, created e-mail accounts, and distribution lists. - Deployed updates, patches and proprietary software through… Show more - Provided 1st, 2nd and 3rd level support for resolving all user hardware related problems and requests for printers, modems, scanners, servers, laptops and PCs in a network environment.- Supported up to 7,000 users across Canada in English and French, through phone calls, e-mails walk in’s, on call, remote support: 24 / 7 support.- Administered MS Exchange 2000: maintained, created e-mail accounts, and distribution lists. - Deployed updates, patches and proprietary software through Microsoft’s SMS. - Administered, maintained, monitored access and permissions of users and group in Win NT 4.0. - Remotely troubleshoot and resolve desktop, printer, network, server and user problems. - Escalated, followed up as per our ITIL and SLA procedures. Show less

Certificate, Information Technology Management

Foundations of Information Systems | Business Information Systems 1 | Computer-Enabled Problem Solving | Systems Analysis and Design |.

Certification Courses, Ccna, Itil, Iiba. Pmp

Diploma, Electronics Eng Tech

Activities and Societies: President of the IIIE association for Centennial College ’94 – ’95.