Sam Freed Email & Phone Number

Tysons Corner, Va, Us

Direct the vision, product strategy, and execution for Meetings Management and Group Travel solutions used by mid-market and enterprise clients for their event programs. Serve as a Group Product Manager for 6 Product professionals and 6 sprint teams.• Drive product adoption, performance, and user satisfaction through new product and feature releases, including extensive UI and back-end updates, Reporting, REST APIs, multi-language capabilities, and service-level indicators.• Shape overall company strategy towards Group Travel management by bolstering partner integrations and investing into Room Block Management• Collaborating with User Research and Design, Client Success, and Quality on process changes leading to improved usability, problem/solution fit, and product quality• Increased quarterly bookings by 4x and user logins by over 30x for Access Portal, a solution for a client’s internal stakeholders• Coordinated projects throughout the product lifecycle, from new product releases through several product sunsets, leading to $1M+ yearly cost savings

Tysons Corner, Va, Us

• Direct the product strategy and execution for a suite of Meetings Management solutions used by mid-market, enterprise, and agency clients. This includes the Access Portal Framework, Meeting Request Form and workflow applications that our clients use to establish a successful meetings and events program with improved program visibility and reduced risks and costs.• Take on special projects for Enterprise clients including user and application security enhancements, Sandbox Environment documentation and enhancements, and ISO 3166 compliance.• Continually discover, evaluate and prioritize the highest impact bodies of work to retain Cvent clients and improve their satisfaction, unlock new use cases and acquire new clients (such as Simple Meetings), and invest into our frameworks, platform and application offerings for better security, maintainability and quality.• Closely collaborate with our development teams and User Research and Design team to identify usable and feasible solutions to high-value user problems and deliver against roadmap objectives. Partner with Release Readiness, Marketing, Sales and Client Services for go-to-market planning, client communication, and assistance with opportunities, escalations, and client discovery.• Define and track against a variety of metrics including user adoption and client bookings, product health, and migration efforts from legacy products.

Traveled the world with my wife, including Latin America, Europe, the Middle East, Asia and Australia.

Tysons Corner, Va, Us

Cvent provides software for event management, web surveys, & email marketing as well as a global event venue directory with over 150000 venues.Orchestrated a substantial overhaul to the Cvent Appointments product, taking it from Early Adopter Phase to General Availability (GA) and beyond. Product improvements led to an approximate 5X growth in client count and bookings.▪ Grew customers and bookings by approximately 400% over 7 quarters▪ Drove customer satisfaction for Cvent internal events from 43% to 69%▪ Expanded addressable market and use cases (Tradeshows and Investor Conferences)• Incorporated several features and UI improvements to address needs of Event Planner and Attendee users. Served as agile Product Owner for two dev teams (Austin and Gurgaon, India)• Closely collaborated with internal users of Appointments for our own events (annual user conferences and regional events). • Delivered sales training, assisted with sales opportunities, and engaged clients across several verticals to gather requirements and validate designs.

Austin, Tx, Us

Accruent provides software solutions to more than 1,000 customers covering the end-to-end real estate and facilities management lifecycle.As a Product Manager, I managed the product roadmap, oversaw product execution, and ensured market success of Project Management software for the Retail and Telecom industries. Accruent operates in an Agile environment and all of the products I was involved in were SaaS.Accomplishments:• Leading the discovery, design, development, early adopter programs and launch of new modules and features for retail and telecom product lines• Customer focus: running early adopter programs, resolving customer escalations and driving sales opportunities across several verticals• Assembled cross-functional leadership teams and established lean development practices for several products, leading to reduced waste and an NPS improvement of -30 to 26 over six months.• Defined and disseminated company-wide a new Go-To-Market and product launch process, including Marketing Content, Sales Enablement, and Internal ReadinessResponsibilities:• Roadmap planning, including development of business cases, stack-ranking initiatives, and balancing maintenance with new module development• Sales strategy and Go-to-market (GTM) planning; sales training on new functionality and partnering closely with Product Marketing on marketing campaigns and lead-gen activities• Requirements gathering and prioritization of enhancement requests, defect corrections, and new functionality• Next generation product design and definition (including creation of project charters, epics and user stories, and JIRA management)• Release and Sprint Planning; working closely with Dev, QA and UI/UX to refine requirements and validate issues• Supporting sales opportunities and implementations done by the Professional Services team at Accruent; gathering feedback from existing customers• Win/loss interviews to learn from sales opportunities

Austin , Texas, Us

As a PMM, I managed a line of data acquisition (DAQ) devices (over 700 part numbers) throughout the entire product lifecycle. These are devices that engineers and scientists connect to their computer in order to take measurements and perform automated tests. Key Accomplishments:• Launched X Series line of data acquisition products, a worldwide rollout that resulted in the award of Test & Measurement World's "Best in Test" award for Data Acquisition. See ni.com/xseries• Analyzed worldwide pricing for data acquisition product line and implemented changes that yielded over $3M per year in increased gross margin (profit)• Created video demos and image galleries in order to optimize product pages, resulting in over 50% higher conversion to cart/quote vs. existing product pages• Optimized 7 keywords for search (SEO), which attracted an additional 1200 organic search-referred visitors per month to 5 online white papersResponsibilities:• Shaping the roadmap for data acquisition product line based on customer feedback, available technology, and international engineering resources. Requirements gathering and prioritization.• Setting pricing and forecast for new products; analyzing and reporting on the state of the business for released products• Leading marketing communication teams in worldwide product launches and go-to-market strategy for my product line• Crafting the messaging and positioning of products and creating compelling technical white papers, presentations, and direct mail for engineers and scientists (NI's customers)• Training sales managers on new products and competition• Helping sales managers to identify and close OEM and end-user opportunities• Planning product end-of-life (EOL) timelines and writing customer notifications• Staffing tradeshows and creating product demonstrations

Austin , Texas, Us

• Helped customers resolve hardware and software technical challenges quickly, via phone, email and online discussion forums• Instructed classes in LabVIEW programming and data acquisition concepts around the country with consistently excellent customer feedback

Boston, Ma, Us

Arranged interview schedule for various PhD ScientistsFacilitated meetings and lunchesOrganized and proofread internal documentation

Bs, Computer Science And Computer And Systems Engineering

Economics And Computer Engineering