Sam Geesaman Email & Phone Number

Kutztown, Pennsylvania, United States

Lafayette, Colorado, United States

Expertly supported over 5,000 employees and customers by investigating, troubleshooting and resolving issues across multiple channels (phone, email, social and/or chat) in an effective, timely, and empathetic mannerResponded to over 250 weekly customer service inquiries via phone calls, email and Zendesk-like ServiceNow ticketsParticipated in an on-call rotation, including weekend support, to handle high-priority queues & meet SLA requirementsResponsible for software, LAN / Wireless networks, remote access (VDI, VPN, Remote Desktop) and user account issuesRegular patching of Operating Systems, integrated and 3rd party applications (e.g. MS Office products, Web Browsers, Adobe Suite, PingID Multi-Factor Authentication etc.)Developed and maintained hundreds of technical and non-technical knowledge base articles and FAQ databases

Lafayette, Colorado, United States

Community based urban farm specializing in greens and quick turnover crops with market stands & restaurant customers.Use intensive farming techniques to maximize the production of the land, while regenerating the health of the soil and educating the community about wholesome food.

Aurora, Colorado, United States

Interfacing with peers in the planning, design and implementation of major modifications to enterprise infrastructure.Network troubleshooting to isolate issues, determine root cause, and generate solutions.Experience working in and understanding multi-level security networked environments.Creating/Modifying rule sets, monitoring live traffic, and packet captures via Wireshark.Supported IA scans using Retina software and testing of IAVA patches (various platforms).

Aurora, Colorado, United States

Provide engineering support to maintain high priority operational systems at a high level of availability and resolves problems based on mission criticality and guidance.Perform software application maintenance on assigned mission systems running a variety of operating systems to include Solaris, UNIX, TRU-64 UNIX, SCO UNIX, Linux, Windows, and VMS.Perform routine and preventative maintenance such as general computer tasks, application loads disk utilization, system loading and system monitoring.Detect, isolate, document, quickly report, and resolve system outages, or problems encountered during operations of the operational system baseline, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.Document problems in logging and discrepancy reporting tools.Collect data describing the environment at the time of the failure and perform other activities in support of other maintenance provider DR investigation and resolution.Perform system monitoring, analyze and document performance and conduct trend analyses as required.Support system engineering groups as required for ongoing analysis and integration efforts.Works with other maintenance engineers across multiple locations providing enterprise level maintenance support with customer visibility into all maintainer actions and response.Work under pressure in restoring high priority systems back to operation.

Secret Stuff

Cryptology Stuff