Sam G. Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Delivered critical reporting insights to clients, enhancing decision-making and strategic planning.Led large-scale enterprise merchant launches for top brands, ensuring ongoing operational success and satisfaction for existing clients.Managed partner-specific initiatives, including POS integrations, customised reporting, menu optimisation, and operational.

Melbourne, Victoria, Australia

Collaborated with merchants to troubleshoot and resolve critical issues, ensuring smooth operations and enhanced satisfaction.Served as the primary contact and expert for high-revenue merchant partners, strengthening relationships and support operations.Fostered merchant retention and success through exceptional service and proactive engagement.Prioritised.

Melbourne, Victoria, Australia

Managed stakeholder communication and relationship-building.Streamlined administrative support and onboarding processes.Helped new merchants grow their sales by optimising merchant menus and led the photography team to make sure all KPIs are exceeded, every month.Handled activation, change of ownership and provided mentoring/ training to new team.

Melbourne, Victoria, Australia

- Supported, maintained and ensured successful delivery of finance operation processes across a set of contracts and customers within a broader portfolio, ensuring financial and process KPIs and metrics were achieved across all contracts and carried out appropriate governance making sure that all risk management mechanisms were in place.- Partnered closely.

Melbourne, Victoria, Australia

- Managing by exception the E2E processing of transactions to ensure process KPIs are achieved.- Performing the monitoring of controls to ensure key risks are mitigated including key reconciliations.- Implementation of process improvements to mitigate risks.- Cross departmental stakeholder management to manage contact and program portfolio.- Financially.

Melbourne, Victoria, Australia

- Worked with the Project Manager, assisting on multiple projects.- Part of a team that managed HFC USE projects including drawing up timelines, scheduling internal meetings and following up progress within different teams. This includes monitoring, measuring and providing feedback on process performance.- Created work instructions and training materials.

Melbourne, Victoria, Australia

- Co-located to SDP office in Sydney on an aged-order program in order to work alongside Deloitte and BSA to review performance and improve processes as well as build relationships between DPs and external stakeholders. - Worked as an SME, creating Reporting Dashboards via Tableau and liaising with stakeholders (BSA, Telstra and SSL) for all technologies.

Melbourne, Australia

- Carried out scheduling and trafficking remediation and activation jobs for technicians in all states.- Provided support to internal and external stakeholders as well as Field Supervisors.- Maintained on the day work order risk management. - Delivered workforce performance through the use of on the day monitoring of field activities to identify Work.

Melbourne Area, Australia

- Delivered high volume customer services which included activation and testing of Ethernet services and configuration of customer services on multi-vendor networks.- Diagnostics, troubleshooting and testing of Activation failures and issues.- Used related Support Systems and Platforms (including Service portal and the Telstra Wholesale system).- Discussed.

Brisbane, Queensland, Australia

Supervising crews and shift leaders and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitability.Coordinating staff training with crew trainers.Maintaining a cooperative and harmonious working relationship between management and crew.Handling HR issues as they arise, including disciplinary.