Sam Gosios Email & Phone Number

I bring extensive experience in partnering with large customer and membership organizations to lead transformation initiatives and streamline operations. My expertise lies in delivering efficient client services, and seamless customer experiences, and identifying opportunities for automation and digitization to drive cost savings and business expansion.With a track record of over 20 years, I have successfully led large teams and change programs, managed trustee/superannuation fund mergers and transitions, orchestrated RFPs and Proof of Concept processes with top-tier vendors, negotiated operational aspects of contracts with service providers, and provided strategic consultancy to executives and boards in financial services and professional services firms in various locations including Melbourne, Sydney, Fiji, and New Zealand.In my current role as an operations leader in a prominent fintech company, I specialize in client management, incident resolution, process automation, business rules management, and decision management. Leveraging my domain expertise in superannuation and my passion for people leadership, I drive organizational success.My core competencies encompass leading change, stakeholder management, program management, project delivery, business process improvement, business process design, risk management, change management, team leadership, and requirements gathering and analysis. I am skilled at navigating challenges to accomplish strategic goals.

Listed skills include Stakeholder Management, Financial Services, Risk Management, Business Process Improvement, and 30 others.